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Customer Service Executive

1 month ago

Johor Bahru, Malaysia Lean IT Consultants Sdn Bhd Full time

**JOB DESCRIPTION**
- Must be able to communicate in English.
- SPM leavers who are interested to start their career in a call center are also encouraged to apply.
- You are required to work on rotational shifts.
- Problem solvers and ability to perform under high paced working environment.

**JOB DESCRIPTION**:

- Answering customer and client questions.
- Handling customer concerns and complaints from client.
- Resolving customer issues.
- Regularly contacting customers to ensure their experience with a product or service is positive
- Answering customer calls and directing them to the appropriate recipient
- Communicating with customers via phone, mail and live chat

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM1,900.00 - RM2,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Retention bonus

Application Question(s):

- Are you willing to work on rotational shift basis?

**Language**:

- English (preferred)