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Business Workflow
4 weeks ago
Utilize process mapping and documentation techniques to accurately represent the workflow, inputs, outputs, and decision points of each process.
- Ensure the accuracy, quality and completeness of all process documentation by conducting reviews, validations, and updates as necessary.
- Track and report periodical status of completion.
- Create a centralized process documentation repository for all process documentation.
- Collect data on process gaps, inefficiencies, and possible opportunities for improvement throughout the documentation process.
**Requirement**:
- Bachelor's degree in Business Administration / Management / Operations Management / Engineering / Science / Information Technology or any related field with 4 or more years of relevant work experience.
- Proven hands-on experience in business process documentation or related roles with the ability to accurately produce detailed process documentation.
- Knowledge of process documentation standards such as BPMN or ISO is desirable.
- Lean Six Sigma Black Belt Certification / Demonstrated business process improvement experience (DMAIC) are added advantages.
- Strong ability to understand complex technical concepts and processes in a highly matrixed environment.
- Strong stakeholder management, analytical, workshop facilitation, interviewing, project management, and creative problem-solving skills.
- Strong team-player with proven ability to effectively work in a team-based model and collaborate with and influence various business functions within an organization.
- Proficiency with Microsoft Office Suite, as well as process mapping and analysis tools.
- Ability to connect the dots to deliver wholistic outcomes
- Detail-oriented with a focus on accuracy and consistency in documentation.
- Proficiency in verbal and written communication, able to articulate the key findings of the data/information and summarize into presentation form.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM5,000.00 - RM8,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
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