Customer Services Executive

7 days ago

Shah Alam, Malaysia KHIND Malaysia Full time

KHIND is a true story that resonates to ‘necessity being the mother of invention’. When a small-town electrical repair store owner was told that he will not be supplied with Chokes he invented it. One man’s vision of ‘let’s create our own’ has today grown into ‘A World Brand from Malaysia’ with regional presence in SEA region, Middle East, North Africa and Europe.

The founding father of the company with passion of giving back to his beloved hometown, established KHIND’s blueprint in the town of Sekinchan, providing employment opportunities to people from all walks of life. His vision was paid back with many people from Sekinchan and surrounding areas joining the company in various functions, entrusting their future to the company and building a winning team.

Today, having its headquarters in Shah Alam, KHIND has emerged as a strong competitor to world renowned brands and with a strong management team consisting of industry experts, we are marching on.

At KHIND, we believe our people is our biggest asset. Built on the hard work of many generations of people the company is moving on ever more strongly incorporating technological advancements in its products, investing in skills development for its people and delivering happiness for its customers.

Come join our team and be part of this unique Malaysian story.

**Roles & Responsibilities**:
There are **3 types of job nature for this position** and we will shortlist according to your strengths:

- **The first type of customer service position will be a fit for you if** you have a mindset of a purchaser, good at handling PO, sensitive to numbers and data as you will be handling and monitor the purchase order/maintain system
- Updating item information - price list
- Maintain and received item as per Delivery Order
- Analyse SKU spare parts and manages the online platform
- Liaise with 3rd party service providers on the product fulfilment
- **The second type of customer service role will be a fit for you if you** are good coordinating, planning and organizing. You will be arranging task / job / schedule for the technicians, be the middle person between customers and technicians
- Coordinate with customers on appointment scheduling
- Follow up, closed monitoring and timely update on installation status
- Handling after sales service enquiry through phone and having consumer centric mind-set
- **The third type of customer service job will be a fit for you if** you are a strong person as you may need to load and unload stocks from the transport, collect and arrange stocks, update system processes and having a basic knowledge in Excel would be an added advantage
- Monitor and in charge of the packing for spare parts delivery
- Arrange on reverse logistic, periodic maintenance and product relocation
- Support superior for KCS spare part planning using PSI system
- Preparing necessary documentation and reports generating requested by management
- Other tasks as assigned from time to time

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