Customer Service Officer

2 weeks ago


Bayan Baru, Malaysia RED ONE NETWORK SDN BHD Full time

A fun working environment with various employee benefits

Frost & Sullivan Excellence Award Winner - 2014, 2015 and 2016

**JOB RESPONSIBILITIES**
- Attending walk in customer professionally by providing correct information about products and services, sign up and service termination, or obtain details of complaints.
- Compile reports on overall customers satisfaction and complaint to Superior.
- Product knowledge on company products, answerable to questions about warranties or terms of products selling in branch.
- Ensure opening and closing counter in proper hand-over during operating hours.
**JOB REQUIREMENTS**
- At least 1 Year of working experience in the Customer Service or any related field is required for this position.
- Work experience in Telco Company will be added advantages.
- Strong sense of urgency;
- Highly organized and able to meet and exceed tight dateline;
- Good communication and interpersonal skills;
- Ability to listen and active problem solving skills;
- Good knowledge in Microsoft Office Knowledge.
**WORKING CONDITIONS**
- Ability to work independently with minimum supervision as well in a team.
- Energized self-starter and motivated for high achievement.
**PHYSICAL REQUIREMENTS***:

- Ability to achieve the listed below**:

- Individual target set by management.
- Ability to handle and manage pressure.
- To manage and assign team and strong leadership.
- Ensure division completed daily task and to be up to date as company SLA required.
- Maintaining good working relations with internal & other departments to fasten the initiatives processes.
- Delay submissions is to be monitored & follow up closely to avoid discrepancies.

**Job Types**: Full-time, Permanent

**Salary**: RM1,200.00 - RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Vision insurance
Supplemental Pay:

- Commission pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)
- Mandarin (preferred)



  • Bayan Baru, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** We are partnering with one of the top-ranking logistics service providers who has an extensive global presence that offers comprehensive logistics solutions. **The Air Freight Customer Service will be responsible to**: - Prepare air and land shipment booking and related shipping documents. - Ensure shipping and transportation activities...


  • Bayan Baru, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...

  • Customer Service

    7 months ago


    Bayan Baru, Malaysia LokalTeez Full time

    Social Media Admin / Customer Service We looking for 1. Keterampilan komunikasi yang baik 2. Empati 3. Pengetahuan tentang produk atau layanan 4. Keterampilan pemecahan masalah 5. Sabar dan tenang 6. Kemampuan multitasking Job Highlights - Fresh graduates are welcomed! - We promote teamwork Friendly working environment 1) 1 Full-Time position...

  • Customer Service

    5 days ago


    Bayan Baru, Malaysia Allstaff sdn bhd Full time

    **Qualifications**: **Other Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and multi-tasking. - Advanced computer proficiency level in Microsoft Excel & data entry. - A team player and initiative. - Fresh graduates are welcome to apply. **Job...


  • Bayan Baru, Malaysia Mindpec Solutions Full time

    **Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. Pay: RM4,000.00 -...


  • Bayan Lepas, Malaysia STG SOUTHERNPAK ENTERPRISE SDN BHD Full time

    '¢ University education level / qualification '¢ Fresh graduate is welcome, experience preferred '¢ Computer and software handling knowledge (MS Office and UBS System) '¢ Able to speak or write in Chinese/Mandarin, English, Malay STG have combined over years of experience, specializing in professional Machinery Relocation and Wooden Crating/Packing...


  • Bayan Lepas, Malaysia Toll Global Forwarding Full time

    Toll Group **Position Title**:Customer Service Officer **Division**:Global Shared Services Penang **Location**:Penang, Malaysia **Department: Operation** **Reports to (position)**:Manager - TGF GSS Penang **OVERALL PURPOSE OF THE JOB** The position will be responsible to enter data from various source documents into the in house system for storage,...


  • Bayan Baru, Malaysia Teleperformance Malaysia Full time

    **Job Descriptions**: - Have the chance to experience in handling the customers from China, Taiwan, Hong Kong and Malaysian mandarin market - Diversity nationalities in the department, have the opportunities to get to know the colleagues coming from Korea, Japan, Indonesia, Thai, Vietnam and etc - Have the opportunity to understand how social media customer...


  • Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist (Thai Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold...


  • Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Customer Service Specialist Korean Speaker where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...


  • Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist with French where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...


  • Bayan Lepas, Malaysia Senzo Sdn Bhd Full time

    **Role** Procurement and Customer Service Officer at SENZO plays a pivotal role in the development of company's product portfolio, source new products to align with SENZO's business objectives and provide essential customer support. **Responsibilities** **Product Support, Sourcing and Procurement** Communication in spoken and written Mandarin and English...

  • Direct Sales Executive

    7 months ago


    Bayan Baru, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description: - ** - To sell/promote Credit Cards & Aeon Member Plus Card product. - To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements. - To ensure high standard of customer service in line with the quality and standards set by the company. - To have the best practice in all related...


  • Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Service Specialist (Mandarin Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...

  • Customer Service

    3 days ago


    Bayan Baru, Malaysia ROL Solution Full time

    **Job Details**: - Company: Teleperformance Malaysia - Job Title: Customer Success Specialist - Mandarin + English - Location: One Precinct, Bayan Baru Pulau Pinang - Shift: 5 working days (Rotational Shift) - Salary Range: MYR 2700 - MYR 3200 - Languages: English and Mandarin **Job Highlights**: - Work Life Balance Environment - Young, energetic, and...


  • Bayan Baru, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    **Requirements** - Fresh graduated are welcome to apply. - Able to speak in **Mandarin**: - Great attitude for customer service - Eye for details - Working 24/7 (8 hours), Between Monday to Sunday 5 working days, 2 days off - Working Location in Bayan Baru, Penang. - 欢迎应届毕业生申请 - 能够说、读、写流利的普通话 -...

  • Service Co-ordinator

    7 months ago


    Bayan Baru, Malaysia Agensi Pekerjaan GMRecruitment Sdn Bhd Full time

    **Prepare PO to suppliers.**: - **Key in PI, Quotations, Purchase Orders, and Invoices for customers.**: - Manage stock receipt and issuance. - **Order spare parts from China, Japan, and Singapore.**: - Update the KPCM system. - **Arrange logistics clearance at the port.**: - **Coordinate transport to pick up spare parts from suppliers.**: - **Return...


  • Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...


  • Bayan Lepas, Malaysia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Bayan Lepas, Malaysia STG SOUTHERNPAK ENTERPRISE SDN BHD Full time

    University education level / qualification - Experienced in factory preferred - Basic computer knowledge and E-mail writing - Good in mathematics - Able to communicate with multiple language - Possess own transport STG have combined over years of experience, specializing in professional Machinery Relocation and Wooden Crating/Packing Services. The success of...