Customer Service Officer
2 weeks ago
A fun working environment with various employee benefits
Frost & Sullivan Excellence Award Winner - 2014, 2015 and 2016
**JOB RESPONSIBILITIES**
- Attending walk in customer professionally by providing correct information about products and services, sign up and service termination, or obtain details of complaints.
- Compile reports on overall customers satisfaction and complaint to Superior.
- Product knowledge on company products, answerable to questions about warranties or terms of products selling in branch.
- Ensure opening and closing counter in proper hand-over during operating hours.
**JOB REQUIREMENTS**
- At least 1 Year of working experience in the Customer Service or any related field is required for this position.
- Work experience in Telco Company will be added advantages.
- Strong sense of urgency;
- Highly organized and able to meet and exceed tight dateline;
- Good communication and interpersonal skills;
- Ability to listen and active problem solving skills;
- Good knowledge in Microsoft Office Knowledge.
**WORKING CONDITIONS**
- Ability to work independently with minimum supervision as well in a team.
- Energized self-starter and motivated for high achievement.
**PHYSICAL REQUIREMENTS***:
- Ability to achieve the listed below**:
- Individual target set by management.
- Ability to handle and manage pressure.
- To manage and assign team and strong leadership.
- Ensure division completed daily task and to be up to date as company SLA required.
- Maintaining good working relations with internal & other departments to fasten the initiatives processes.
- Delay submissions is to be monitored & follow up closely to avoid discrepancies.
**Job Types**: Full-time, Permanent
**Salary**: RM1,200.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Vision insurance
Supplemental Pay:
- Commission pay
- Yearly bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Bahasa (preferred)
- English (preferred)
- Mandarin (preferred)
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