Junior IT Global Service Desk Specialist

7 months ago

Bayan Baru, Malaysia Swarovski Full time

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job
- Highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
- Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team.
- Striving for a high 1st level support solution rate to gain high level of user satisfaction.
- Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
- Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
- Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
- Documentation of problem solutions and ongoing maintenance of internal knowledge database.

About you

We are looking for a unique and amazing talent, who brings along the following:

- University Degree is an advantage
- 2+ years of experience in a similar role with basic IT know how (client/hardware, operating system, office 365)
- Fluency in writing and speaking in Mandarin, Cantonese, and English
- IT knowledge and working experience in below IT areas: Office365, MS Office, Exchange Online), SAP, User und Password Management, Client Hardware (Desktop, Laptop, Monitor, Printer), Network, Retail Hardware, Retail Application, Desktop Application (Support, Installation), iOS, Web Browser, Operating System
- Takes ownership for issues and follows through to solution for user
- Customer service orientation
- Solution delivery orientation
- Always friendly and professional communication towards customer
- Quick understanding of customer needs

About Swarovski

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal savoir-faire. Since 1895, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate.

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