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Junior IT Global Service Desk Specialist

4 weeks ago

Bayan Baru, Malaysia Swarovski Full time

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

- Highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
- Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team.
- Striving for a high 1st level support solution rate to gain high level of user satisfaction.
- Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
- Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
- Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
- Documentation of problem solutions and ongoing maintenance of internal knowledge database.

About you

We are looking for a unique and amazing talent, who brings along the following:

- University Degree is an advantage
- 2+ years of experience in a similar role with basic IT know how (client/hardware, operating system, office 365)
- Fluency in writing and speaking in Mandarin, Cantonese, and English
- IT knowledge and working experience in below IT areas: Office365, MS Office, Exchange Online), SAP, User und Password Management, Client Hardware (Desktop, Laptop, Monitor, Printer), Network, Retail Hardware, Retail Application, Desktop Application (Support, Installation), iOS, Web Browser, Operating System
- Takes ownership for issues and follows through to solution for user
- Customer service orientation
- Solution delivery orientation
- Always friendly and professional communication towards customer
- Quick understanding of customer needs

What we offer

You can expect a range of benefits, including:

- Swarovski products discounts
- Employee Assistance Program
- Volunteering leave
- Learning and development programs

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.