Customer Service Outbound

2 weeks ago


Melaka, Malaysia CXL Executive Sdn Bhd Full time

**POSITION TITLE**:Customer Service Outbound (Melaka)

**INTAKE**: 06 May 2024

**CONTRACT DURATION**:1 Year

**SALARY**:

- RM1,700 to RM1,900 + Commission _(Normal Speaker)_
- RM1,900 + Commission + RM300 _(Language Allowance - Mandarin)_

**WORK LOCATION**: Bangunan Graha Maju. 75300. Melaka.

**WORKING HOURS**:Monday - Friday, 09:00AM - 06:00PM

**JOB DESCRIPTION**

**KEY ACCOUNTABILITIES**:

- To provide excellent customer service beyond customer expectation
- Ensure compliance with roles and responsibilities as assigned
- Perform outbound calls to promote products and promotion and generate targeted sales for the company
- Answering and responding to inbound calls on product promotion & packages, enquiries according to specified Practice and Procedure
- Ensure monthly sales target is achieved
- To provide accurate information / solution / service with excellent telephone courtesy
- Perform, participate and contribute to quality initiatives such as ISO9001

**JOB REQUIREMENTS**:

- Minimum SPM/Diploma with relevant working experience
- Obtains good selling skills and technical knowledge on internet network and broadband
- Compulsory fluency on English verbal communication and possess excellent interpersonal and communication skills
- Computer literate with the ability to quickly adapt
- Attains pleasant personality with positive working attitude as a team player
- Mandarin language literacy would be an added advantage
- Excellent telephone communication skill and phone etiquette
- Outstanding customer service skills, highly customer focused, with great sales driven
- Passion towards customer service and understand primarying job responsibilities

**FOR FURTHER ENQUIRIES, KINDLY DO 'WHATSAPP' AT 010-9726786**

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM1,700.00 - RM2,200.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay


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