Manager-business & Corporate Banking

6 months ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us
- Job Overview
- Hong Leong Bank is currently on a journey towards disrupting how we provide our services through developing new innovative, human digital experiences. We are seeking a talented and motivated Head of Channels in Business and Corporate Banking. This individual will oversee a team that shapes, defines and drives the future digital banking experience for business customers across the customer lifecycle. As a Head of Channels, you will set direction and contribute to the creation and on-going success of the latest digital solutions for our clients in Malaysia and our regional presence. The Head of Channels will report to Head - Business & Corporate Banking (Customer Innovation & Proposition)
- Key Responsibilities and Accountabilities
- Functional (job responsibilities)
- Digital Strategy Development: Develop and implement comprehensive digital strategies aligned with business objectives, to introduce more features and functionality to our digital channels, to ultimately drive more activity on our platforms and provide the best digital banking experience in ASEAN.
- Team Leadership: Lead and mentor a team of up to 12 individuals ranging from project managers, to Quality Assurance managers and performance managers, fostering a culture of innovation, collaboration, and continuous improvement.
- Channel Management (Internet / Mobile Banking & Tablet Onboarding): Responsible for the day to day delivery of digital banking services via Internet and Mobile Banking, including vendor management, issue resolution, customer incidents, downtime planning, and performance reporting. The role holder will meticulously plan enhancements, health checks, and DR activities in line with activities bank wide to ensure no disruption of service.
- Performance Analysis: Monitor and analyze key performance indicators (KPIs) across digital channels, leveraging data insights to assess opportunities to drive more non users to convert to digital banking.
- Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including marketing, IT, product development, and risk and compliance, to ensure seamless integration and alignment of digital initiatives with broader organizational goals.
- Technology Integration: Stay abreast of emerging technologies and digital marketing trends, evaluating and implementing new tools and platforms to enhance our digital capabilities and competitive advantage.
- Budget Management: Management of the department’s budget facilities, including current financial year and planning for future financial years. This also includes P&L management, GL reconciliation, and management of department related transaction codes.
- Compliance and Risk Management: Ensure compliance with relevant regulations and best practices in digital marketing, mitigating risks associated with data privacy, security, and brand reputation.

Jobholder Requirements:

- Requirements_
- Malaysian citizen
- Education/Qualification_
- Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent (preferably specializing in Banking/Finance/Economics and equivalent)
- Experience_
- 5 years and above in banking or top tier consulting firm
- Extensive experience in digital banking and platform management
- Extensive programme management experience, leading a portfolio of change
- Skills_
- Critical thinking, possess investigative nature
- Experienced in managing vendors
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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