Customer Support Specialist

2 weeks ago


Kuala Lumpur, Malaysia Maju Digital Full time

About Us

We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value.

About the role

We are in the period of significant growth. Working within a supportive and challenging environment, employee development and progression is at the forefront of our working culture, so this position will offer excellent ongoing opportunities.

The functions of a customer support specialist include answering customer questions, offering answers, and introducing clients to the features and functionalities of the product. You must be a great communicator with the capacity to gain our clients' trust to be successful in this position. In the end, you will contribute to building our reputation as a business that provides top-notch customer assistance throughout all sales and after-sales operations.

Essential Roles and responsibilities:

- Identifying demand of the customer and assisting clients in using particular features
- Examine and report product flaws (for instance, by testing various scenarios or testing from the viewpoint of users).
- Check in with clients to make sure their technical problems are fixed
- Update our internal databases with details regarding technical problems and helpful client conversations
- Keep track of client issues and get in touch to offer support.
- Share new features and functionalities with customers.
- Collect client feedback and communicate them to our product, sales, and marketing departments.

Qualifications:

- Bachelor’s degree or High School Diploma
- Exceptional Mandarin AND English language skills - both written and oral is Mandatory
- Multi-tasking abilities & patience when handling challenging cases
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Preferably 3-5 Years Experienced Employee specialized in Customer Service or equivalent.
- Sales Experience will be considered as an advantage
- Experience in the Forex/Crypto/CFD industry will be considered as an advantage
- Flexible in shifting schedule

**Job Types**: Full-time, Permanent

**Experience**:

- Financial services / Forex: 1 year (preferred)

**Language**:

- Mandarin Chinese (required)


  • Customer Support Specialist

    Found in: beBee S MY - 3 weeks ago


    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyAn MNC company providing support in many different sectors, particularly in the hospitality industry, is looking for energetic and passionate individuals to support their customers in the US! job detailsJob title : Customer Support SpecialistLocation : KL, MalaysiaSalary : RM2,800 - RM3,500Employment : PermanentDetails : 13th month salary...

  • Customer Support Specialist

    Found in: beBee jobs MY - 1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyAn MNC company providing support in many different sectors, particularly in the hospitality industry, is looking for energetic and passionate individuals to support their customers in the US job detailsJob title : Customer Support SpecialistLocation : KL, MalaysiaSalary : RM2,800 - RM3,500Employment : PermanentDetails : 13th month salary...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** We are looking for a** Customer Support Specialist **who will use their strong customer focus and knowledge to provide the best user experience. Reporting to the Chief Technology Officer, you are an integral part of the team and will ensure the delivery of customer-focused service and meeting service level expectations. As part of the...


  • Kuala Lumpur, Malaysia Hyppies Full time

    Join a fast-paced and thriving sales team as a **Sales Support Specialist**! A local leading Cybersecurity solutions provider is looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service. As a Sales Support Specialist, you will be instrumental in providing comprehensive administrative and...


  • Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Essential Functions/Core Responsibilities - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate...

  • Customer Support Specialist

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia RateHawk Full time

    Emerging Travel Group (ETG) is a travel-tech company that owns six brands: RateHawk, ZenHotels, Ostrovok.ru, Ostrovok B2B, Roundtrip and Ostrovok Komandirovki.13 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel...

  • Technical Support Specialist

    Found in: beBee jobs MY - 6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Technical Support Specialist

    Found in: beBee S MY - 7 days ago


    Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growth!We are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Technical Support Specialist

    Found in: beBee S MY - 4 weeks ago


    Kuala Lumpur, Malaysia Hitachi Careers Full time

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a...


  • Kuala Lumpur, Malaysia LH Agency Full time

    We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia! As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users. - it's only applicable for...

  • Customer Support Specialist

    Found in: beBee jobs MY - 1 week ago


    Solaris Dutamas Kuala Lumpur Kuala Lumpur Malaysia Headmistress Group Sdn Bhd Full time

    Answering whatsapp messages from customer and potential customer in timely and quality mannerAssist customers in their queries about the treatment, pricing and appointment bookingSchedule and slot in customer's appointmentCommunicate with branches on daily appointmentsCommunicate with the customers on their appointments (confirmation, reschedule,...

  • Customer Support Specialist

    Found in: beBee S MY - 2 weeks ago


    Solaris Dutamas Kuala Lumpur Kuala Lumpur Malaysia 50480 Headmistress Group Sdn Bhd Full time

     Answering whatsapp messages from customer and potential customer in timely and quality mannerAssist customers in their queries about the treatment, pricing and appointment bookingSchedule and slot in customer's appointmentCommunicate with branches on daily appointmentsCommunicate with the customers on their appointments (confirmation, reschedule,...

  • Site Support Specialist

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Wonders Full time

    Site Support Specialist________________________________________ What we’re looking forThe Admin Specialist is responsible for performing a wide range of administrative tasks to support the efficient operation of our Wonders office based at Bangsar South, Kuala Lumpur.What you’ll accomplish You will maintain office supplies and inventory, ordering and...


  • Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Korean - Customer Service Location: Kuala Lumpur, Malaysia. Salary Max: RM10, 000 - 13,000 Language: Korean + English Headcounts: 10 Joining Date: ASAP or with Notice Period. Work hour: Rotational Shift Bachelor’s degree Role & Responsibilities: - Take call and provide accurate answer to customer queries. - Delivery excellent customer...


  • Kuala Lumpur, Malaysia MEXC Global Full time

    Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!**Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** - Responsible for...


  • Kuala Lumpur, Malaysia PRISM+ Full time

    establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution. This...


  • Kuala Lumpur, Malaysia PRISM Full time

    **Description**: establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy...


  • Kuala Lumpur, Malaysia MEXC Full time

    Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** - Responsible...


  • Kuala Lumpur, Malaysia Scicom Full time

    **Specialist Technical Support - Thai Language Support** **Responsibilities of the Role**: - Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. - Troubleshooting to identify hardware or software products that are defective. - Advice & educates customers through combination of...