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Customer Support Specialist
6 months ago
**About our Client |** 9AM to 6PM | 5 days-Onsite
- Our client is a renowned global digital business services company, trusted for over four decades. They optimize performance and customer experiences for some of the world's top brands, delivering interactions thatmg, simpler, 0. operate in 170 markets and serve more than 300 languages and dialects. Their leadership and adaptability set high standards, continually striving to exceed expectations and provide exceptional service. Recolyized is gning exceptional slive exceptional percoly perisminion 區ary service you can depend on today and tomorrow._
**Job Overview**:
The Customer Success Specialist (CSS) will be the primary contact for customers using the client's website shopping channel. The CSS will respond to customer requests, manage concerns, and provide specific information based on inchans, manage concerns, and provide specific information based on inchanation based al賽is crucial in projecting a professional company image and ensuring customer satisfaction.
**What we need from you**:
- You have either **Certificate/ SPM/ Diploma or Bachelor's Degree** in any discipline.
- Must have B2 level English proficiency (reading, writing, speaking, and aural comprehension). **Decent English Speaking capabilities.**:
- You are **proficiency in speaking, reading, and writing in Mandarin (both Traditional/ Simplied chinese)**
**Work Experience (Nice to have)**:
- **Minimum of 6 months of work experience** in **customer support** / customer service representative in any industry, preferably in financial services.
- **Fresh graduates are welcome**, especially those with degrees in English with Communication, English for Professionals, Mass Communication, or related fields.
- A minimum 6-month call centre experience in Banking /Financial Services/ Fintech
- Ability to understand **Banking Terminologies** / possess 6 months of **Sales Experience**
**If you are someone who has the following**:
- You enjoy speaking to customers and have strong customer service orientation.
- You focused on customer results and solving solutions
- You are skilled in managing customer expectations
- You are a active listener
- You can handle queries and objections professionally
- You are agile and receptive to continuous feedback and capable of working in a fast-paced enviroment
- You are positive in attitude and a willingness to learn and go the extra mile for self-improvement.
- You have high emotional intelligence and the ability to stay calm under pressure
Our Talent Team will reach-out to you within next 24 hours.
****** ****
**職位概述:**
客戶成功專員(CSS)將是客戶使用客戶網站購物管道的主要聯絡人。 CSS將回應客戶請求,處理關注點,並根據透過入站電話和電子郵件管道收到的查詢提供具體資訊。此角色在塑造專業公司形象和確保客戶滿意度方面至關重要。
**我們需要您具備的條件:**
- 您必須具有任何學科的證書/SPM/文憑或學士學位。
- 必須具備B2級英語熟練程度(閱讀、寫作、口說和聽力理解)。
- 良好的英語口語能力。 您要精通國語的口語、閱讀和寫作(包括繁體/簡體中文)。
**工作經驗(有利條件)** :
- 在任何行業中至少有6個月的客戶支援/客戶服務代表工作經驗,最好是在金融服務領域。
- 歡迎應屆畢業生,尤其是那些具有英語與傳播、專業英語、大眾傳播或相關領域學位的畢業生。
- 擁有呼叫中心經驗是一個優勢,但不是必要的。
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