Total Rewards Assistant

3 weeks ago

Kuala Lumpur, Malaysia Convatec Full time

The role of Assistant, Total Rewards Service Delivery is to support the delivery of Total Rewards HR services to the Convatec enterprise as part of an international team of delivery experts. Our Total Rewards Administrator will be based in our Lisbon service delivery centre and will work closely with their colleagues in Total Rewards and other HR service teams, together with HR Business Partners and Senior People Partners to deliver great Total Reward services to our colleagues, which includes support for:

- Global reward programmes such as the Annual Compensation Review, Global Incentive Plan, Group Life Insurance
- Global Recognition programme
- Annual survey submissions.

Key responsibilities in your role include:

- Implement and stabilize Total Rewards service delivery, including process development, technology setup, and knowledge transfer.
- Establish clear guidelines for resolving requests efficiently at first contact.
- Stabilize support services post-implementation, ensuring agreed service levels.
- Enhance knowledge bases for direct colleague access to needed information and systems.
- Support the integration of additional Total Rewards activities into shared services.
- Participate in new team member inductions, providing feedback and improvement ideas.
- Serve as the first contact for pay, benefits, and incentives queries, resolving issues or referring as needed.
- Audit reward information, support survey submissions, maintain benefit data, and raise purchase orders, ensuring high-quality customer service and continuous improvement.
- Strong communication skills, ability to adapt to different styles and at different levels with impact and influence
- Strong Excel skills
- A customer-first mindset to fit with our “forever caring” brand
- Ability to prioritise and navigate a variety and volume of reward queries
- Ability to deal with ambiguity and change
- An “own it” mindset
- A drive to deliver with others
- Attention to detail
- Team working and collaboration
- Good written and spoken English is essential
- If you have other languages including Chinese, Japanese or any other language, this will be an advantage.

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

**This is stepping up to a challenge.**

**This is work **that’ll** move you**

LI-JG1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

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