Quality Manager

7 months ago


Petaling Jaya, Malaysia Teleperformance Full time

Qualifications:
**Requirements**:

- Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
- 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
- Proven track record of collaborating with cross-functional groups to produce results
- Demonstrated ability to perform well in a rapidly changing and extremely global team
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
- Excellent communication skills
- Strong critical thinking and exceptional problem-solving skills
- Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
- Passion for our mission of ensuring a world class support experience for our community
- Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus

**Responsibilities**:
Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean 6 Sigma in projects to completion and quantification of impact. Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.
- The Quality Manager will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement within the programs he supports.


  • Assistant Manager

    8 hours ago


    Petaling Jaya, Malaysia GAMUDA ENGINEERING SDN BHD Full time

    '¢ To interface with all divisions and project sites to develop and maintain the quality management system '¢ To coordinate with each project site on the status of implementation; '¢ To monitor and verify the implementation of suitable corrective and preventive actions of the system; '¢ To review and recommend amendments to company and project quality...


  • Petaling Jaya, Malaysia MPS Full time

    Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean Six Sigma in projects to completion and quantification of impact. Collaborate with...


  • Petaling Jaya, Malaysia PPG Industries Full time

    The Quality Assurance Manager is responsible in leading the quality engineering and lab technician functions to lead proactive product optimization and risk reduction. We are looking for someone guide the future state roadmap for lab transformation to ensure efficient testing efforts with testing and predictive quality methods. EHS and 5S is important to...


  • Petaling Jaya, Malaysia PPG Industries Full time

    The Quality Assurance Manager is responsible in leading all aspects of the quality engineering and lab technician functions to drive proactive product optimization and risk reduction. The role requires drive the future state roadmap for lab transformation to ensure efficient testing efforts with effective testing and predictive quality methods. EHS and 5S is...


  • Petaling Jaya, Malaysia Quality Oracle Sdn Bhd Full time

    Quality Oracle (QO) is a leading intellectual property and advisory firm specializing in providing innovative solutions to clients worldwide. Our services encompass a wide range of intellectual property management, corporate advisory, and strategic consulting services, aimed at maximizing the value of our clients' intellectual assets. Key...

  • Patent Executive

    7 months ago


    Petaling Jaya, Malaysia Quality Oracle Sdn Bhd Full time

    Quality Oracle Group is a leading Intellectual Property firm in Malaysia, committed to providing top-notch IP services to our clients. We are seeking a dedicated and detail-oriented Patent Executive to join our dynamic team. **Job Summary** **Job Decriptions** **1. Patent Filing and Prosecution**: - Respond to office actions and manage communication with...


  • Petaling Jaya, Malaysia Quality Oracle Sdn Bhd Full time

    Quality Oracle (QO) is a leading intellectual property and advisory firm specializing in providing innovative solutions to clients worldwide. Our services encompass a wide range of intellectual property management, corporate advisory, and strategic consulting services, aimed at maximizing the value of our clients' intellectual...


  • Petaling Jaya, Malaysia Siemens Energy Full time

    **A Snapshot of Your Day** We currently have an exciting position for a motivated individual to join our Gas and Power Services team in our office in CP Tower supporting the Asia Pacific Resource Planning and Management Team. The responsibility of this position applies to ensure and maintain quality within the subcontractors in Asia Pacific region in...

  • Quality Manager

    3 days ago


    Petaling Jaya, Malaysia BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Medicines Quality

    9 months ago


    Petaling Jaya, Malaysia Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Quality Intern

    7 months ago


    Petaling Jaya, Malaysia PPG Industries Full time

    PPG is looking for a Quality Intern to join our team at our Petaling Jaya Plant. This internship program may range from 6 to 12 months depending on different Universities' requirements. You will work on-site and report directly to the Plant Manager. **Main Responsibilities** - Perform daily quality control inspections and tests on raw materials and finished...

  • Warehouse Manager

    6 days ago


    Subang Jaya, Malaysia WORLD QUALITY MEAT SDN BHD Full time

    **_About Us_** With more than 27 years since its incorporation, World Quality Meat/Country Global Trade Sdn Bhd has been regarded as a pioneer in food importation and distribution. Dealing with international partners including the likes of European countries, the group works to fulfil the needs of well-known Malaysian corporations by playing a major role in...

  • Quality System

    3 months ago


    Petaling Jaya, Selangor, Malaysia Continental Full time

    Top job summary: Continental develops pioneering technologies and services for sustainable and connected mobility of people and goods. The company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.With a premium portfolio in car, truck, bus, two-wheel and specialty tire segment, the Tires group...


  • Petaling Jaya, Malaysia Graymont PTY LTD Full time

    Competitive package & Hybrid working environment - _Support our existing ISO9001 Quality Assurance Programs_ - _Promote and measure quality performance throughout the organization._ - _Lead our operations, technical, sales and other functions in their pursuit of Quality improvement._ Play a key role in the delivery of _our_ _Quality Assurance focused...

  • Quality Control

    6 days ago


    Petaling Jaya, Malaysia ORIGIN HERBAL HAIR TREATMENT SDN BHD Full time

    1. Assist in improving the company SOP 2. Draft quality assurance policies and procedures 3. Interpret and implement quality assurance standard, evaluate its adequacy 4. Identify training needs and organize training interventions to meet quality assurance standard 5. Plan, conduct and monitor testing and inspection of raw materials and products to ensure...


  • Petaling Jaya, Malaysia Kenny Hills Bakers Full time

    Kenny Hills Bakers is looking for a dynamic, keen to learn, meticulous individual who able to assist the Quality Control Team Job includes; - Monitor the quality aspects of incoming raw materials - Reject all the incoming raw materials that fail to meet quality expectations and report the issue to the QA Manager at the earliest - Ensure each raw materials...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    **PRIMARY OBJECTIVE**: **Responsible for Quality Management system and to be 100% compliance with Corporate, Divisional and local regulations.**:** EDUCATION/QUALIFICATIONS/EXPERIENCE**: - Minimum of Bachelor’s degree in Science. Equivalent education/work experience will be considered. - Working experience in a Commercial Quality environment in Medical...

  • Executive, Quality

    9 months ago


    Petaling Jaya, Malaysia MBSB Full time

    Job Responsibilities **Operational Excellence** - Performing on daily basis, Quality & Projects Management, PayNet and Bank policies and guidelines and inclusive inquiries, investigations and any recovery. - Perform a UAT for the department system enhancement. - Ensure timely and accurate reconciliations, inclusive inter-system variance rectifications. -...


  • Subang Jaya, Malaysia Bollore Logistics Asia Pacific Full time

    The ISO 9001:2015 Documentation and Quality Program/ Quality Management Intern will assist in creating, monitoring, and maintaining ISO 9001:2015 documentation, coordinating quality program, and supporting process optimisation activities. This role is an excellent opportunity to gain hands-on experience in quality management systems and contribute to...


  • Petaling Jaya, Malaysia Uniqbe Bakery Sdn Bhd Full time

    **Kelayakan/Qualification**: - A quality assurance specialist ensures that the final product observes the company's quality standards. - The detail-oriented professional is responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes. - Analyse and...