HR Implementations Consultant
4 weeks ago
**Description**:
**Our mission and where you fit in**:
At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match
**What might your days look like**:
We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
Our Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers, and our HR Implementation Specialists are responsible for gathering information and implementing our HR product. As our HR Implementation Specialist, you will be the primary contact point for customers during implementations. You will work with Project Managers, Payroll specialists and Data analysts within project teams to deliver great outcomes for our customers.
As we embark upon a transformation of our CX delivery function we are looking for experienced HR implementation specialists who are adept at managing change and stakeholder engagement, and can clearly communicate with our customers, who are not always experts in HR processing or legislative requirements.
**As a HR Implementation Consultant, you’ll be**:
- Root cause analysis to make recommendations on how outcomes can be achieved within product functionality.
- Maintain high levels of customer satisfaction and comfortable with having needs based and outcome driven conversations.
- Deliver training across multiple platforms to support customer configuration requirements
- Build and manage relationships with clients as we configure their platform.
- Assist with troubleshooting and client queries, and coordinate with internal teams for successful delivery.
- Work with a cross functional team of project managers, payroll specialists, data analysts.
- Ensure tasks are completed on time and with accuracy.
- Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate, current and secure.
- Constantly review and improve our delivery processes.
**What will you bring**
- 2+ years HR implementations and/or HR experience for both Singapore and Malaysia markets.
- Sound knowledge of current legislative HR requirements pertinent to the countries being implemented. As you will be working across both Singapore and Malaysia client implementations.
- Exposure to other HR software to therefore have an understanding of different system configurations.
- Ability to manage multiple clients to meet critical deadlines.
- Ability to manage competing priorities and high work volumes
- Strong time and schedule management.
- High level of written and verbal communication.
- Maintain and promote positive business relationships with both internal and external stakeholders to produce quality interactions and results.
- Customer service experience highly regarded.
- Experience in customer systems training highly regarded.
**Life at Employment Hero**:
**Remote-first principles**:
At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.
We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.
**Work your way**:
Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.
**We’ve got your back**:
Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.
But don’t just take it from us, here’s a quote from one of our Australian heroes:
- “Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”_
Plus you’ll get to enjoy a number of great perks, including:
- Remote-first and flexible working arrangements
- A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered)
- We set you up for success with the latest and greatest hardware, tools and tech
- Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning conten
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