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Customer Success and Learning Advisor
2 weeks ago
**Customer Success & Learning Advisor**
Job Scope
- Develop and implement strategies to consistently increase student
engagement with company.
- Address any concerns, queries, or issues promptly and effectively to
maintain a high level of customer satisfaction.
- Analyze & share students' learner's data with the parents to maximise
students' improvement and highlight the benefit of the company.
- Increase customer's lifetime value by obtaining add-on, referral, and
upgrade of company's plan.
- Maintain regular and proactive contact with parents/students on a
monthly basis.
- Inspire and motivate students to set and achieve their academic goals.
- Identify students' strengths and weaknesses and provide guidance for
improvement.
- Assist parents in navigating the company's platform to improve their
child's user experience.
**Requirements**:
- Possess a strong Sales (farmer) or Accounts Management experience.
- Driven and motivated by KPIs and excellence in sales and customer
success.
- High energy, passionate, and deeply empathetic of the customer.
- Highly self-motivated with the ability to work fast and smart
independently.
- Excellent communication skills and good command of English is essential
to succeed in this role.
- Business proficiency in Mandarin is highly advantageous as there are
Mandarin-only speaking customers.
Additional information:
Location: Midvalley Mall
Language required: English and Mandarin
Work shift timings:
A) 4 weekday and 1 weekend, off-day is not back to back.
12pm to 9pm,
10am to 7pm.
OR
B) 3 weekday and 2 weekend, this one can be back to back.
Details:
Experience with customer service, mix with sales.
Role were needed to meet some KPIs.
Skills: Strong command of English. Prefer Chinese speaking as well. Customer base in Singapore.
Attitude and work ethic.
KPI: is more sales like. Renewal rate, boosting student activity rate. Commission: can get up to RM3,000 per mth for higher tiers.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM6,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- Customer support: 2 years (required)
- Sales: 2 years (required)
**Language**:
- English (required)
- Mandarin (required)
Application Deadline: 03/26/2024
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