See more Collapse

Customer Success Manager

4 weeks ago

Kuala Lumpur, Malaysia Veeam Software Full time

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Veeam Data Cloud Technical CSM is a high-touch, customer advocate responsible for ensuring strategic Veeam customers are successful leveraging Veeam solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies.

**Responsibilities**:

- Work with the customer through the onboarding phase, ensuring a timely and successful installation.
- Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities.
- Conduct proactive customer/account health checks and escalate matters as needed
- Collaborate internally with sales and broader cross functional groups to drive continuous improvement and a superior customer experience
- Work closely with the Renewals team to help drive high renewal rates.
- Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.
- Act as an escalation liaison between the customer, Veeam Technical Support, and Product Development to help resolve technical issues blocking product adoption. Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
- Help collaborate and build out documentation for team processes.
- Contribute to a positive, innovative, adaptable, and growth minded work culture
- Proactively identify areas of potential customer risk and build action plans to help remediate
- Work with customers and Veeam Employees from a remote office location.
- Traveling up to 20% of working time.

**Requirements**:

- Prior customer success related work experience is required
- Experience developing and communicating new ideas and proposals for Customer Success team improvements
- SaaS experience in a technical capacity
- Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns
- Ability to adapt to changes in roles and responsibilities
- Self starter with a passion for customer success
- Experience gathering and analyzing customer success metrics including current usage and key growth stats
- Strong business acumen with experience in leading projects in a methodical and goal-oriented manner
- Understands Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365
- Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
- Has technical acumen to understand and connect the customers business goals with our product abilities
- Effective communicator and presenter
- both in person and over digital platforms
- Passionate, Curious, Resourceful

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

We have other current jobs related to this field that you can find below

  • Customer Success Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Success Manager

    2 months ago

    Kuala Lumpur, Malaysia Finastra USA Corporation Full time

    **Responsibilities**: **Purpose of Role**: - The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra’s solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to...

  • Customer Success Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Success Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Finastra USA Corporation Full time

    Responsibilities:Purpose of Role: The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra's solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to deliver value, with...

  • Manager, Customer Success

    2 weeks ago

    Kuala Lumpur, Malaysia SAS Full time

    : At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...

  • Customer Success Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time

    Ignite Customer Success in FintechDo you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting relationships.You'll...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **JOIN US NOW -> Customer Success Manager - Exciting Opportunity at the MNC Tech Company!!!** Are you a talented and driven individual looking to make a significant impact in the technology industry? Join our team as a **Customer Success Manager** and help elevate awareness and adoption of cutting-edge technology solutions at the fast-growing...

  • Customer Success Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Software Full time

    Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.The Veeam Data Platform delivers a...

  • Customer Success Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad has recently partnered with a global business software company. They are looking to hire a Customer Success Manager to be based in Kuala Lumpur.about the jobManaging churn and increasing customer retentionEducating customers with in-app help and improving customer experienceDriving account expansion with contextual offers and...

  • Customer Success Manager

    6 days ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad has recently partnered with a global business software company. They are looking to hire a Customer Success Manager to be based in Kuala Lumpur.about the jobManaging churn and increasing customer retentionEducating customers with in-app help and improving customer experienceDriving account expansion with contextual offers and...

  • Customer Success Manager

    2 months ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **Ignite Customer Success in Fintech!** **Do you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?** **In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting...

  • Customer Success Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dynatrace Full time

    As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment.At Dynatrace, we recognized the flaws in traditional post-sales customer journeys and embarked on a mission to fix them. This is why we created...

  • Customer Success Account Manager

    2 months ago

    Kuala Lumpur, Malaysia Microsoft Full time

    We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for strategic customers that have a global, complex, cross-cloud digital footprint. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/Minimum Viable Product to production...

  • Assistant Manager

    2 months ago

    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...

  • Assistant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Scicom Full time

    **The Position**: - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. **The Responsibilities of the Role**: - Work in tandem with sales and business development and are the main technical Point of Contact for the customer. - Be the...

  • Customer Success Account Manager

    1 week ago

    Kuala Lumpur, Malaysia LittleLives Full time

    As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise...

  • Principal Customer Success Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Oracle Full time

    Principal Customer Success Manager (IC QApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsJOB DESCRIPTIONPosition:Principal Customer Success Manager (IC3)Location:Kuala LumpurAbout Customer Success Services:The SaaS Customer Success Services organization aims to maximize SaaS revenue to Oracle and...

  • Customer Success Manager, Index

    4 weeks ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Customer Success Manager, Index **Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?** At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you play a...

  • Customer Success Manager, Index

    1 day ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Customer Success Manager, Index **Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?** At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you play a...