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Service Desk Intern

2 months ago

Selangor, Malaysia SRKK Group Full time

Troubleshooting: Diagnose and resolve hardware, software, and network problems.
- Incident Management: Log incidents accurately and prioritize using a ticketing system.
- Customer Service: Provide clear solutions and escalate complex issues when needed.
- Collaboration: Coordinate with IT teams and vendors for effective resolutions.
- Proactive Monitoring: Monitor alerts and address potential problems promptly.
- SLA Adherence: Meet response and resolution time targets set by SLAs.
- Continual Improvement: Contribute to enhancing processes and service delivery.

**; Requirements**:
- Education: Preferably pursuing a Bachelor's in Computer Engineering, Computer Science, Networking, Computer Forensics, Cloud Computing, or related fields.
- Certifications: CompTIA A+, Network+, ITIL Foundation are a plus.
- Technical Skills: Familiarity with Windows, Office 365, Active Directory, basic networking.
- Communication: Strong verbal and written skills for clear client interactions.
- Problem-Solving: Analytical mindset to diagnose and resolve technical issues.
- Time Management: Handle tasks, prioritize, and meet deadlines in a dynamic environment.
- Teamwork: Collaborate well within a diverse team to solve challenges.
- Adaptability: Willingness to learn and adapt to evolving technologies.
- Professionalism: Maintain empathy and patience when addressing IT concerns.
- Experience: Prior customer support or IT helpdesk experience is a bonus.

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