Director, IT Service Management

7 months ago


Selangor, Malaysia DHL Full time

DHL Group is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose**:Connecting People. Improving Lives.**

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Ready to immerse yourself in the exciting world of DHL?

We are currently looking for passionate professional to join our Regional Business IT team. Join us and bring your expertise on board

As a **Director of IT Service Management**, your role is:

- An individual contributor but you will lead a virtual team which manages and supports the Regional IT Service Management processes, services, and programs in APEC, ensuring appropriate funding, resourcing, delivery to defined timelines and SLA's, and realization of the identified business benefits.
- Accountable for yearly planning, budgeting, obtaining financial approvals and managing processes and deployments from start to finish on-time and on-budget, aiming to support and increase IT service quality and digitalization initiatives across all functions.
- Manage the requirements, gap analysis, overall design concept, UAT/RTP cycles, implementation, continuous service improvements, and on-going support of IT Service Management Programs and key Suppliers at regional and country level.
- Ensure the highest quality of controls, processes, requirements, SLAs, and testing to eliminate the risk of IT disruptions or outages, in line with "100% Uptime" program.
- Build working relationships with Global/Regional/Country/cross-BU Teams to gain alignment, leverage capabilities, define and comply with standards, communicate strategy.

**Key tasks include**:

- Direct and perform Information Technology (IT) program management activities to support regional short/long-term strategic plans. Ensures program objectives and goals are met within agreed timeline, scope and quality requirements. Identifies and compares new opportunities for IT Service Improvement, First Choice Process Improvement, IT Infrastructure Improvement and IT Run Cost Optimization.
- Have an extensive depth of our business from internal and external customer point of view. Understands cross domain functions and cross business unit functions in related IT infrastructure and service management processes.
- Lead a cross-functional team of Project Managers, SMEs and 3rd Party Provider resources to support the APEC IT Service Management programs, processes and services.
- Develop & communicate the specific strategy around IT Service Management with a very significant impact on the customer experience, employee experience and productivity, including digitalization and convergence strategies, liaising with global, regional & country stakeholders.
- Service desk management: Providing a single point of contact for users to report issues and request assistance or ensure RPA and other SDesk automation are adopted.
- Planning for service continuity and disaster recovery.
- Reviewing and updating service management processes and procedures, implementing changes to enhance service quality, efficiency and cost effectiveness.

**Requirements**:

- Bachelor's Degree in Computer Science or IT. Masters / MBA or extensive technical certifications highly desired.
- Professional Certification in IT Service Management (i.e., ITIL) and at least one relevant Project Management Technique (Prince2 or PMI).
- At least 15 years of multi-disciplined IT experience including experience in large matrix organizations, having gained broad expertise managing large-scale, high-complexity, regional IT Service Management programs, projects and suppliers tied to business goals.
- Strong general business and IT management experience with several years of line management experience, including leading remote teams spread across geographies.

**Work Location: Malaysia (Cyberjaya)


  • Project Director

    7 months ago


    Selangor, Malaysia JALEX Full time

    PROJECT DIRECTOR **Job Requirements** - Degree in Architecture, Engineering, Interior Design or relevant qualification. - 15 years of working experience in Architecture/ Building works preferably in Interior fit out. - Responsible for leading and managing the team of project management staff. - Plan, strategise and implement agreed and appropriate...


  • Kuala Selangor, Malaysia Arrow Electronics, Inc. Full time

    **Responsibilities**: - Position: - Director of HR Solutions Center - **Job Description**: - What You'll Be Doing: - The Director of HR Solutions Center is a newly created position accountable for contributing to the development of a long-term strategy and driving operational performance for Arrow's N. America HR shared services organization comprised of...


  • Kuala Selangor, Malaysia Einfochips Full time

    **Responsibilities**: - Position: Director of HR Solutions Center - **Job Description**: - What You’ll Be Doing: The Director of HR Solutions Center is a newly created position accountable for contributing to the development of a long-term strategy and driving operational performance for Arrow’s N. America HR shared services organization comprised of...


  • Hulu Selangor, Malaysia Garza Blanca Preserve Resort & Spa Puerto Vallarta Full time

    **Responsibilities**: Objective: Oversees and directs the strategic IT Software Solutions (ERP, CRM, PMS, Business Applications), ensuring that systems & services work reliably and securely. Lead team that implements business software and delivers new solutions, respond to user help desk requests. The IT Solutions Director provides guidance and leadership...

  • Director Ddit Im Jp

    7 months ago


    Selangor, Malaysia Novartis Full time

    **Summary**: - Owns and manages strategic relationships with senior business leadership in selected countries or clusters. Understands and anticipates business needs, identifies opportunities and supports prioritization by value management. Represents TT end-to-end in the overall key account management setup and governance. Builds and manages the OneTT...


  • Selangor, Malaysia Novartis Full time

    **Summary**: About this role: The Associate Director will play a relevant role and will have an impact on multiple Novartis DDIT (DATA, DIGITAL & IT) ERP projects and beyond, which will greatly contribute to the success of many business/organization Goals. The Associate Director will be responsible for the definition processes, methods and tools for a...


  • Selangor, Malaysia Alcon Full time

    Essential Job Functions - Direct a team of 30+ that is responsible for invoice collection, blocked order management, credit management, dispute management, treasury cash management, problem resolution and process improvement initiatives for APAC AR to include both local and AGS teams - Responsible for managing all APAC bad debt analysis and risk mitigation -...


  • Selangor, Malaysia Ctc Global Sdn Bhd Full time

    **Roles & Responsibilities**: - Develop workflow for the field service team. - Assist in goal setting, skill enhancement and performance reviews activities for field service staffs. - Investigate and resolve any issues resulting from substandard performance. - Ensure company policies and procedures are followed by the team members. - Provide training to...

  • Kitchen Manager

    7 months ago


    Selangor, Malaysia Cezars Kitchen Sdn Bhd Full time

    Cezars Kitchen is seeking a qualified Kitchen Manager to join our kitchen in Selangor. Our philosophy is focused on creating food that is alive with enjoyable flavors. In your role, you are the **Director of Quality**! You must ensure the highest quality of food production that will wow your guests, making them wanting to come back for seconds, thirds and...

  • Manager Internal Audit

    7 months ago


    Selangor, Malaysia Agensi Pekerjaan HCR Sdn Bhd Full time

    We are recruiting on behalf of our client, a leading multinational company based in the US, for the position of Internal Audit Manager. This pivotal role involves leading the internal audit team to deliver independent assurance and advisory services, enhancing controls and operational processes across different departments. Position: Internal Audit...


  • Selangor, Malaysia Tan Chong Group Full time

    To ensure smooth day to day management and operations of the service centre and to comply to head office standard operations guidelines and policies. **Key Result Area**: - 1. Service Intake Vs Target 2. Service Turnover Vs Target 3. Service Operations Gross Profit% & Profit 4. LCSI Result Vs Target


  • Selangor, Malaysia Renewable Energy Hydro Full time

    **Job Description Summary**: Ensuring that EHS Procedures are available and are applied during the Site activities. Defining, deploying, and managing EHS standard, program & tools. Manage/ Lead Consortium projects and ensure applicable EHS /Legal requirements are fulfilled by consortium partner as well as sub-contractors. Ensuring that EHS training are...

  • Management Trainee

    7 months ago


    Selangor, Malaysia AC Ventures Full time

    You’ve probably heard a lot about the Tiny Laundries Management Trainee programme by now - and if you’ve not then you’ve come to the right place. We want our graduates to bring the best version of themselves and in return we’ll reward them with a fantastic package! Tiny Laundries is a startup founded by experienced serial entrepreneurs and investors...


  • Selangor, Malaysia Atos Global It Solutions And Services Private Limited Full time

    **Primary Responsibilities**: - Provide 24 x 7 On-call support - UAT/Test Print/Deallocation Support - PGP Application Support/Maintenance/Monitoring **Specific Duties include**: - Perform fault analysis and resolution of operation problems - Monitor and fine-tune the batch jobs to optimize performance - Automate operations process - Document processes...


  • Selangor, Malaysia TC Management Services Corporation Sdn Bhd Full time

    **Job Requirement** - At least 5 Year(s) of working experience in sales or marketing is required for this position. - Diploma or Bachelor's degree in a related field - Product information knowledge (for all existing & new product) - Based in BATU CAVES, Selangor - Required Skill(s): Sales, Negotiation, Marketing, Communication - Languages: English,...

  • Site Supervisor

    7 months ago


    Selangor, Malaysia Hwa Hwee Construction & Trading Sdn Bhd Full time

    **Responsibilities**: - To direct report to Executive Director and Project Director; - To involve in planning, scheduling, conducting and coordinating the technical and management aspects of projects - To determine engineering issues and viable solutions; - To establish technical specifications to meet requirements; - To schedule and monitor program...

  • Personal Assistant

    7 months ago


    Selangor, Malaysia AM ANDA SDN BHD Full time

    JOB RESPONSIBILITY 1.Set up meetings, appointments and manage Director schedule for all events. 2.Prepare meeting agendas, presentation slides, take minutes, and assist in organizing and executing meetings and conferences. 4.Professionalism in handle sensitive information with discretion and maintain a high level of confidentiality at all...


  • Selangor, Malaysia MGB Berhad Full time

    Job Requirement: - Preferably at least 5 years of related working experience in developer/project management/property and construction - Preferably Director specializing in Construction / Property or equivalent. - Good communication skills in English,Malay,Chinese language for both spoken and written - Excellent in MS Excel & MS Powerpoint **Job...

  • Account Manager

    7 months ago


    Selangor, Malaysia Marsh Full time

    **Account Manager - Labuan** **What can you expect?** - Be part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field. - Access to colleague resource groups that provide mentorship and development opportunities. - Interact diverse colleagues and stakeholders...


  • Selangor, Malaysia Pasona Malaysia Full time

    **Job ID** **22927** **Position Title** - HR & Administrative Executive **Industry** - Other - Developing and ensuring compliance with organization Handbook policy and procedures - Statutory compliance. - Able to handle Attendance, Leave, Company Calendar and etc. - Draft prepare and post job announcements. - Follow up new employee's experience on...