Customer Service Officer

**Roles & Responsibilities**: - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Customer Service Officer (BBU JB)** - Respond to customer inquiries, handle and resolve complaints - Deal directly with the customers **Requirements**: - Diploma/Bachelor Degree in any field - Required language: Bahasa Malaysia, Mandarin & English - Junior/fresh grads will be considered **Job Types**: Full-time, Permanent **Salary**: RM2,500.00 -...

Follow up on a list of customers O/S payment & pending issues. - Prepare customers’ quotation and profile. - Attend customers’ enquiry. - Update info into system. - Order management. - Liaise with drivers/ forwarders/ operations. - Any other ad-hoc assigned by superior. **Requirements**: - SPM/ Diploma - MS Office skills (Word & Excel) - Fluent in...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

Job description - Min Diploma in Business Management or related - Preferably with at least 1 year working experience in customer service role - Good command of Bahasa Malaysia and English (oral and written) - Conversant in other local dialects preferred and would be added advantage - Computer literate (Microsoft office) - Good interpersonal and communication...

Customer Service Officer - Paradigm Mall Johor Bahru5 days ago Be among the first 25 applicantsDirect message the job poster from WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru)Responsibilities:Answer and direct telephone calls professionally.Provide accurate information and directions to tenants and shoppers.Manage lost and found services, including...

As a Customer Service Officer/Executive at Wentel Engineering, you will play a vital role in providing exceptional customer experiences.Wentel Engineering is seeking a skilled professional to join our team as a Service Delivery Specialist. In this role, you will be responsible for managing customer relationships and delivering high-quality services that meet...

**Responsibilities**: - To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. - Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. - Monitoring and update daily update list for...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place - Actively share customer feedback to internal departments to improve the customer experience - Actively respond to the feedback received from the social medias - Work with internal teams to ensure the pre & post service for all products are in...

**Responsibilities**: - Help manage current customer accounts. - Deal with a high volume of inbound and outbound phone calls. - Maintain relationships with carriers and customers. - Provide exceptional customer service to customers and carriers. - Solve customer and carrier problems and help resolve issues. - Provide shipment quotes for customers and set up...

Position**:Call Center Customer Service** **Officer** Working Location**:Johor Bahru** Type**:Rotational Shift** Contract**:6-month (Extend after confirmation)** **Responsibilities**: - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer...

Job DescriptionHandle customer inquiries, prepare quotations, and coordinate after-sales service activities between clients and technical teams.Provide exceptional customer service via email and telephone correspondence.Assist in inventory management, ensure all documentation is in place for easy retrieval and reference.Briefly understand shipping and...

As a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...

**Mobile & Laptop Service Center **(Asus,Infinix,Tecno) **Working Hour** Monday to Friday: 10.00am - 7.00pm with an one-hour meal break. Saturday: 10.00am - 3.00pm (Half Day) Off-day - Sunday & public holidays **Responsibilities**: - Responsible for handling front office reception and administration duties - Generating and compiling of quotation and...

**Roles & Responsibilities:  ** - Responsible for welcoming trainees and completing icebreaking sessions - Responsible for on-site and online trainings of company products and soft skills for new hires as required - Responsible for providing existing employees cross trainings as required - Create training plan, training materials and assessments -...

**Responsibilities**: - Communicate and liaise with customers in handling inquiries, order processing, shipment of products. - Ensure customers' information requests, complaints and suggestions are handled promptly and professionally. - Build customer relationship through effective communication and reliable service. - Working closely with related...

Job Responsibilities: - Conduct telesales to new and existing customers to promote services and secure new business - Achieve monthly team sales target - Build strong client relationships with customers - Follow up and handle customer enquiries - Make customers understand on services that we are providing - Provide customer service support to customers -...

**Responsibilities**: - Job Responsibilities: - Conduct telesales to new and existing customers to promote services and secure new business - Achieve monthly team sales target - Build strong client relationships with customers - Follow up and handle customer enquiries - Make customers understand on services that we are providing - Provide customer service...

Follow up on a list of customers O/S payment & pending issues. - Prepare customers’ quotation and profile. - Attend customers’ enquiry. - Update info into system. - Any other ad-hoc assigned by superior. **Requirements**: - SPM/ Diploma - MS Office skills - Fluent in English writing and speaking - Willing to work overtime Working Hours: 5.5...

Customer Service Officer - Paradigm Mall Johor BahruWe are seeking a professional and friendly Customer Service Officer to join our team at Paradigm Mall Johor Bahru.The ideal candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and efficient manner.Key Responsibilities:Phone...