Application Support Analyst

1 week ago


Cyberjaya, Malaysia DHL Full time

**SUMMARY**:
To deliver Application support and deployment services for part of a given business area to DHL countries/ functions, in order to ensure the maximum availability of these services to the business and the smooth deployment of new or improved services with mínimal disruption to business continuity.

**RESPONSIBILITIES**:

- Troubleshooting and resolving complex technical issues within a wide area of technical expertise, focussed on Webmethods based services
- Position may be mentally demanding, required focus on several important projects and activities at the same time
- Receive and log requests for support from help desk, other service delivery staff and/or users. Prioritizes requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
- May act a single point of contact to provide deployment services within area of competence
- Investigate problems and other requests for support and determine appropriate actions
- Liaise with staff responsible for the development of system enhancements to overcome known problems
- Has the tenacity to overcome resistance and/or apathy and drive through needed changes in technology and/or processes that will benefit the department, ITS and the business
- Finds new ways to get best use out of existing DHL technologies and exploit emerging technologies
- Identifying problems early, taking pro-active action to stop them occurring and/or having a major disruptive impact.

**REQUIREMENTS**:
**Essential**:

- In depth knowledge of Webmethods
- In depth knowledge of Unix / Linux
- Large project experience
- Knowledge of SOA / Service Bus methodologies
- Shell scripting
- SQL knowledge
- Awareness of Veritas VCS
- ITIL knowledge
- Fluent English
- Customer Focused

**Desirable**:

- Experience with other messaging middleware such as Websphere MQ
- Experience with Oracle db
- Having knowledge on UCD, Splunk


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