Security Personnel

6 months ago

Kota Kinabalu, Malaysia Hilton Full time

Security Personnel

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

This position is concerned with operation and administration in addition to secretarial function & woman security assistance in the Security department.

**What will I be doing?**

As the Security Personnel, you will be responsible for performing the following tasks to the highest standards:
**TEAM MEMBER ENTRANCE**
- Ensures that no off duty team member permitted to enter the hotel without prior approval and no rank and file to leave the hotel during working hours. Team Members must obtained approval from their respective department head through a leaving premises form.
- Registration and issuing of entry passes to visitors, vendors, casual team members, and contractors who have dealings with the hotel. All identity must be an official government photo identity ONLY. Foreign worker must procedure original passport and Immigration card ONLY.
- Off duty inspection is to be carried out at every interval of shift as to prevent the pilferage of equipment/items belonging to the hotel. Checking should be done politely but firm. Male officers are not allowed to conduct physical checks on female team members.
- Close monitor of CCTV for instant detection of instruction and infiltration in the designation area. Constant surveillance on routine hotel activity.
- To screen all incoming items, parcel, packages, etc to determine their validity and safety, and to ensure that all outgoing packages are only allowed when accompanied by an Outgoing Dockets from respective department heads.
- A Team Member who is removing personal gift from a guest, other personal items must be accompanied with Team Members Gift Removal Form from respective department heads.
- In the absence of Chief of Security and Security Supervisors, answer all incoming telephone call and inquiries politely. Incoming calls for the employees should NOT be connected through. Take the message and pass on to the employees concerned
- To enforce the key control procedures and issue to authorize individuals only Inventories on the back of the house keys in the security office must be carried out on every change in position (location).
- Daily night audit for all keys must be performed.
- Vehicles entering the receiving bay must be observed and checked for suspicious object.
- Vehicles are not allowed to park in this area unless for delivering goods only.
- Unauthorized personnel are not allowed to enter Fire Control Centre (security office).
- Do not leave the team members entrance unattende
- Telephone extension in the Security Personnel should be kept free at all times

**LOBBY/BALLROOM ENTRANCE**
- As you are stationed in front of the house, always behave yourself in the manner befitting your profession as a Security Personnel.
- Always be observant and alert. You are to use your own judgment in dealing with situation.
- Keep watch on a single female who frequent the hotel especially when there are groups in house.
- Evict undesirable guests, or loiterers from the hotel. You are authorized to check anybody whom you suspect could be a threat. In doing so, you are initially to identify yourself. Take down their particulars as per his/her identity card. Never retain their identity card.
- Advise front office to refuse registration to these known to be bad characters.
- Ensures that no unauthorized person or vehicles enter the porte cochere and lobby area. Person seeking admission are courteously received and assisted.
- Female or guest who came out from the room in the early morning could be a prime suspect or prostitute and they are to be checked and questioned.
- To monitor the traffic at the porte cochere. Ensure the entrance is clear at all times. Direct the vehicles to the basement parking
- Guest luggage arrival/departure must be properly observed. Ensure the safety of guest luggages and personal belongings
- Check and observed the luggage room and never allow unauthorized personnel to enter the room.
- Area of responsibility includes porte cochere, lobby, reception area, all outlets.
- Inform the Security Supervisor, or control room on duty on requisition for escort services.
- Direct any visitors/vendors, courier service to Fire Control Centre for security clearance.
- Never disclose guests'

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