Customer Service

2 months ago


Brickfields, Malaysia AsiaPacTalents Full time

我们公司代表互联世界,提供创新且以客户为中心的信息技术体验,使企业、员工和社会能够崛起。他们专注于利用包括 5G、区块链、网络安全、人工智能等在内的下一代技术,为全球客户实现端到端数字化转型。他们现在的重点是开发替代能源,因为我们相信节能将在确保更美好的未来方面发挥巨大作用——不仅是为了我们的国家和社区,而且是为了整个世界。

**工作详情:**
- 以同理心、耐心和专业精神处理客户的询问、投诉和反馈。
- 识别并了解客户的独特需求,并针对他们的问题提供量身定制的解决方案。
- 与其他团队密切合作,改善整体客户体验,识别痛点并制定解决策略。
- 负责实施变革以提高客户满意度和忠诚度。
负责衡量客户满意度,分析客户反馈以改进公司的产品。
- 与其他团队(例如营销、销售和产品开发)协作,传达客户见解,为他们的决策提供信息。
**工作需求:**
- SPM、文凭持有者或更高者优先。
- 至少 1 年语音渠道客户服务相关工作经验。
- 可以轮班工作。
- 优秀的口头和书面沟通能力,较强的时间管理能力和解决问题的能力。
- 熟练使用Microsoft Office并能够快速学习新软件。
- 追加销售或交叉销售产品和服务。
- 提供培训。
- 电信行业和服务新加坡市场的经验将是一个额外的优势。
**吉隆坡面试(24至48小时内处理)**
**工作待遇+说明:**

**联系方式**:
电话号码:012 378 8167(MH)

**Job Type**: Permanent

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
Schedule:

- Rotational shift
Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)



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