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Gaming Customer Service Advisor
3 weeks ago
The _**Customer Service Advisor**_interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Key Responsibilities**:
- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player’s satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.
**Qualifications**:
- Minimum of **6 months - 1 year of experience in game customer service or a related field.**:
- Familiarity with the gaming industry and a passion for anime culture.
- Extensive gaming experience: familiarity with **Genshin Impact** and **Honkai: Starail** will be considered an advantage.
- **Effective communication skill in English, both written and verbal.**:
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Passion for gaming and delivering exceptional customer service.
**Job Type**: Permanent
Pay: RM3,800.00 - RM4,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Do you have experience playing Genshin games?
- Able to start working on 17th June 2024?
- Able to work on 24/7 rotational shifts?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Expected Start Date: 06/17/2024
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