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Assistance Coordinator, Customer Service

7 months ago

Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

**About the Company**

Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok enables our customers in the region to access care services anywhere, anytime.

**Responsibilities**:
As the first point of contact to our customers, you are required to have an excellent communication and coordination skills to analyze, plan, communicate, execute and monitor the assistance required by our customers.
- Proper use of the case management system to record down case activities and plan new tasks
- Provide quality assistance solution to our customers
- Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

**Job Requirements**
- Relevant insurance and contact center (BPO) experience is preferred.
- Experienced in customer service, assistance, insurance, or medical industry. **Medical industry will be an advantage.**:

- Excellent written and spoken **English**.
- Pragmatic approach to problem solving.
- Work well under pressure with good time management skill.
- Discernment and the ability to assess a situation objectively.
- Attention to detail with excellent numeracy and literacy.

**Remuneration**
- RM 3,000 to RM 3,800

**Salary**: RM3,000.00 - RM3,800.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)