Assistance Coordinator, Customer Service

2 weeks ago


Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

**About the Company**

Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok enables our customers in the region to access care services anywhere, anytime.

**Responsibilities**:
As the first point of contact to our customers, you are required to have an excellent communication and coordination skills to analyze, plan, communicate, execute and monitor the assistance required by our customers.
- Proper use of the case management system to record down case activities and plan new tasks
- Provide quality assistance solution to our customers
- Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

**Job Requirements**
- Relevant insurance and contact center (BPO) experience is preferred.
- Experienced in customer service, assistance, insurance, or medical industry. **Medical industry will be an advantage.**:

- Excellent written and spoken **English**.
- Pragmatic approach to problem solving.
- Work well under pressure with good time management skill.
- Discernment and the ability to assess a situation objectively.
- Attention to detail with excellent numeracy and literacy.

**Remuneration**
- RM 3,000 to RM 3,800

**Salary**: RM3,000.00 - RM3,800.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...


  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client, a company in the industrial pump sector, is looking for a Customer Service Coordinator. **ROLE** The Customer Service Coordinator is the link between the Customer and the Company. He/She will be a support to the Regional Sales Manager to prepare quotations and execute and coordinate customer purchases orders internally to allow them to spend as...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Your Roles include**: - Attending to incoming calls promptly, courteously in a competent and professional manner. - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...


  • Kuala Lumpur, Malaysia U TURN SERVICE Full time

    Job Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...


  • Kuala Lumpur, Malaysia Careclinics Health Services Sdn Bhd Full time

    **Primary Purpose and Scope** - This position contributes to an overall pleasant patient experience to increase our reputation and ensure sustainable growth. This role will act as a liaison between patients and any department necessary including the different clinics and departments in HQ. - To maintain a good relationship and be able to project the spirit...


  • Kuala Selangor, Malaysia It Business Service And Solution Provider Full time

    **Responsibilities**: Nature of Business: IT service and solution provider Location: Industrial Park Subang, Subang Jaya (Must have transport) Position: Customer Support Salary Range: RM2,400- RM2,800 (Based on experience/ knowledge related) Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm) Task: - Checking of the warranty for...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...


  • Kuala Lumpur, Malaysia Miki Travel Sdn. Bhd. Full time

    24 hours call center customer service coordinator; - Dealing with customer calls who is traveling over the world; - Handling complaints and inquiries efficiently, courteously and professionally; - Required to work on shift include night hours and weekend/holidays; - Trouble shooting, customer supporting, emergency help line; - Liaising with MIKI networking...


  • Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time

    **Requirements**: - Possess minimum SPM or equivalent. - At least 1 year(s) of working experience in the related field is required for this position. - Able to communicate in English, Bahasa Malaysia and Mandarin. - 5 Full-Time position(s) available. **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with...


  • Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time

    **Basic Salary + Incentive can earn up to RM6,000 per month!!!** **Location - Old Klang Road** **Job Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical &...


  • Kuala Lumpur, Malaysia Mega Flour Sdn Bhd Full time

    Coordinates Sales Team by managing schedules, filing important documents and communication relevant information. - Ensure the adequacy of sales-related equipment or material - Respond to complaints from customers and give after-sales support when requested - Store and soft financial and non-financial data in electronic form and present reports - Handle the...


  • Kuala Lumpur, Malaysia KIDOCODE SDN BHD Full time

    **Major Task**: Assist to support team and other internal stakeholders to help customers resolve issues they are facing Assist to ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed Assist to ensure customer care service standard of the company is...

  • Customer Service

    1 week ago


    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback. Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. Keep abreast of new developments (SOPs) and changes in products, services, policies, and procedures as shared by...


  • Kuala Lumpur, Malaysia NR Service Consultancy Full time

    JOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...