Document Controller Technical Writer

2 weeks ago

Kuching, Malaysia IMPACT BUSINESS SOLUTIONS SDN BHD Full time

The Document Controller cum Technical Writer is responsible for creating, organizing, and maintaining technical documentation within the IT industry. This role involves producing and maintaining high-quality written materials that are accessible to both technical and non-technical stakeholders, accurate, consistent, and up to date.

The role also requires managing document control processes, including version control, distribution, and access management.

**Job Type**: Full Time

Schedule: Monday - Friday (8.30 am -5.30 pm)

Location: Kuching

**Key Responsibilities**:
1.** Document Creation & Maintenance**:
Create, maintain, and review technical documents, including manuals, user guides, system documentation, project documentation, reports, and forms.

2. **Document Organization**:
Establish and maintain a structured document repository, library, or wiki.
Implement document version control to track changes and revisions.
Categorize and organize documents for easy retrieval and access.

3. **Document Consolidation**:
Assist project team to consolidate documents after project completion
Compile, review and enhance project document collection for future projects
4. Document Distribution:
Manage and execute the distribution of documents to authorized personnel.
Control access to sensitive or proprietary documents.

5.** Quality Assurance**:
Review and edit documents for clarity, consistency, and adherence to industry standards.
Ensure that all technical documentation meets the organization’s policies, quality, and compliance standards.

6. **Meeting Support**

Schedule project meetings, coordinate calendars, and send out meeting invitations.
Take accurate meeting minutes and distribute them to attendees.

7.** Internal Support**

Participate in special projects and assignments as assigned by the management, aimed at developing skills and competencies necessary for potential advancement within the organization.

**Qualification**:

- Bachelor’s Degree in a related or relevant field (Office Management, Administration, Computer Science, Information Management, Electronic Engineering) is preferred;
- Strong knowledge of software development processes, terminology, and methodologies;
- Proficiency in document management software and tools.
- Attention to detail and the ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Preferably more than 1 year of experience as a document controller or technical writer, with a focus on engineering, software development or project related documentation.
- Willing and able to travel as required.

**Preferred Skills**:

- Proficiency in Mandarin language (reading, writing, and speaking) is an added advantage.
- Proficiency in managing and coordinating multiple document projects simultaneously.
- Able to quickly adapt to new concepts and technologies rapidly.
- Familiarity with document syntax standards such as Markdown.
- Familiarity with relevant regulatory and compliance requirements.

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