Tm, Team 2

2 weeks ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.

**Key Responsibilities**:
**Strategy and Planning**
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Conduct Investigation on reported fraud cases and conclude cases timely
- Preparation / review fraud investigation documentation
- Attending to PayNet daily / monthly reporting requirement
- Identify fraudulent transactions and cancel them from further processing.
- Perform recovery of funds for RHB and OFI victims.
- Attend to OFS documentation review and remediation activity.
- Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
- Any ad-hoc functions assigned by supervisors.
- Requirements

**Requirements**:
Bachelor Degree - Degree in Compliance field / Risk Management / Business Administration.
- Chartered Banker (preferred)
- Certification in Regulatory Compliance (preferred)
- Certified Fraud Examiner (preferred)
- 3 years’ experience in banking operation, leadership management and internet banking compliance fields respectively.

3 years’ experience in self-service banking cybercrime investigation process.
- Adequate knowledge and understanding on banks products and services.
- Knowledgeable Regulatory Guidelines and Policies.
- Ability to conduct research and analyze information.
- Excellent interpersonal skills.
- Excellent PC skills (Microsoft Office Words, Excel & PowerPoint).
- Willing to additional and work odd hours.

Good team player.
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



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