IT Helpdesk Support

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...

_**Responsibility**_ - Will be required to work evenings and weekends in response to needs of the systems being supported - Provide Helpdesk IT support to M365, Azure, AWS, GCP and Infrastructure servers - Support and troubleshoot follow by standard operation procedure and provide support escalation to higher support team. - Resolve complex user problems and...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. - Prepare activity reports - Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate. - Performs any task assigned by their Operation...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

Perform the operations, testing, installation, maintenance and operation of Work Force Service Management (WFMS) for field team so as to ensure proper systems is in place within the agreed timeframe, meeting business needs and user requirement. Perform the operations, testing, installation, maintenance and operation of TM CRM SIEBEL so as to Ensure proper...

KEY RESPONSIBILITIES Respond to requests for technical assistance in person via phone, electronically. Research questions using available information resources. Follow standard Helpdesk procedures. Advise user on appropriate action. Log all help desk interactions. Prepare activity reports Administer help desk software. Respond and resolve IT Helpdesk cases...

Account Helpdesk AgentAre you ready to join the workspace transformation?Leading a transformation requires talent, energy, focus and commitment - that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.If that sounds like you read below to find out moreJob purposeIWG currently has...

**DUTIES AND RESPONSIBILITIES：** 2. Diagnosing issues with computer software, peripherals, and hardware. 3. Running software diagnostic tools and physically inspecting hardware systems. 4. Help with troubleshooting hardware and software 5. Installing and configuring computer hardware, software, systems, networks, printers and scanners 6. Monitoring...

Company OverviewADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7 Contractor as...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

Requirements: Excellent written and oral communication skills in English. Mandarin language is an added advantage. Possess at least a Bachelor's Degree in Computer Science or relevant fields Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred. Outbound call center experience is an...

**Company Overview** ADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7...

a. Providing IT-managed desktop support services including timely resolution of IT desktop related incidents. b. Perform 1st level line IT support and troubleshooting services (for notebook, desktop, telecommunications and network services related problems) to CLIENT. c. To be the key team to centralize all general call logging, status...

Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Monitor & ensure all HelpDesk requests are promptly attended as per SLA - Prepare HelpDesk management reports and analysis of the data captured - To review and improve process automation. To improvise the...

Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Monitor & ensure all HelpDesk requests are promptly attended as per SLA - Prepare HelpDesk management reports and analysis of the data captured - To review and improve process automation. To improvise the...

**Account Helpdesk Agent** **Are you ready to join the workspace transformation?** Leading a transformation requires talent, energy, focus and commitment - that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality. If that sounds like you read below to find out more! **Job...

Requirements Excellent written and oral communication skills in English.- Mandarin language is an added advantage. Possess at least a Bachelor's Degree in Computer Science or relevant fields Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred. Outbound call center experience is an...

Job Responsibilities Provide a friendly and professional point of contact for customers for any queries or concerns. Liaise with wider team members to ensure the best resolution, consistent with the contract. Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement tasks,...