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IT Support Manager
3 weeks ago
Location:
- Penang- Specialisation:
- Engineering & Manufacturing- Salary:
- MYR 144,000 - 180,000 (Annual)- Reference:
- PR/156936- Contact details:
- Yuki Lim- Job published:
- March 11, 2024 17:47- Job Responsibilities:
- Lead regional IT staff and oversee end-user support, IT infrastructure management, and network support.
- Provide test development, automation, and support for subcontract manufacturing sites.
- Management Responsibilities:
- Supervise daily activities of regional IT staff and vendors, ensuring customer satisfaction and adherence to SLAs.
- Manage regional IT infrastructure, IT projects, and global IT purchases.
- Act as the primary IT escalation manager for business leaders in the region.
- Enforce IT governance activities, including SOX governance and ISO certifications.
- Ensure compliance with change control processes and other IT procedures.
- Regional IT Support:
- Manage end-user IT support activities and monitor virtual environments for upgrades and proactive maintenance.
- Supervise Enterprise-grade compute, storage, networks, and virtualized environments.
- Monitor all servers, physical and virtual, and enforce software compliance.
- Create and maintain comprehensive documentation for servers and systems.
- Competencies:
- Ability to work independently and communicate complex ideas effectively.
- Strong analytical skills, prioritization, and creative problem-solving abilities.
- Job Requirements:
- MS in Electronics Engineering or equivalent; 10+ years of IT hands-on experience and 5+ years of IT management experience.
- Experience in Semiconductor R&D support and subcontracting vendor support.
- Expert knowledge of various IT technologies and platforms.
- Willingness to travel internationally up to 25% of the time.
- Additional Desired Capabilities:
- Proficiency in English and Mandarin for regional IT support.
- Focus on developing and maintaining service delivery processes.
- Proven ability to enhance IT service delivery at all layers.
- Knowledge of industry best practices.
- Effective communication and collaboration across organizations and vendors.
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