Technical Support Specialist
5 months ago
**About KKday**
KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.
KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.
Are you a tech-savvy problem solver with a passion for Apple products and a knack for resolving complex hardware and OS issues? We are seeking a highly skilled and experienced Systems Engineer to join our dynamic team. As a Systems Engineer, you will play a pivotal role in ensuring the seamless operation of our Mac-based infrastructure and provide exceptional support to our users.
**Responsibilities**:
1) MAC Hardware Troubleshooting and Maintenance:
- Diagnose and resolve hardware issues on various Apple devices, including MacBooks, iMacs, and peripherals.
- Perform regular hardware maintenance to keep our systems running optimally and extend their lifespan.
2) Monitoring, Analyzing, and Troubleshooting OS System Issues:
- Monitor system performance and proactively identify and resolve OS-related issues.
- Conduct in-depth analysis of OS problems and implement effective solutions to enhance system stability.
3) Application Installation/Configuration and Training:
- Provide training sessions to help users maximize their productivity and utilize software efficiently, including printer settings and other peripherals.
4) Devices Security Compliance Check and Anomalies Monitoring:
- Ensure Apple devices are compliant with security policies and industry best practices.
- Monitor devices for any unusual activity or security breaches and take immediate action to mitigate risks.
5) Assisting with Devices Maintenance and Updates during Onboarding/Offboarding Processes:
- Facilitate the smooth onboarding and offboarding of employees by configuring and updating their devices accordingly.
6) Assisting with Network and Telephone System Troubleshooting:
- Collaborate with the IT team to troubleshoot network and telephone system issues that may impact Apple devices.
7) APAC MIS Issue Support:
- Occasionally provide onsite and remote support for APAC (Asia-Pacific) region-related IT issues.
**Job Requirements**:
- Bachelor's degree or equivalent, with preference given to degrees in relevant technical fields.
- Minimum 1 year of relevant experience.
- ACiT (Apple Certified iOS Technician) and/or ACMT (Apple Certified Mac Technician) certifications are highly desirable.
- Experience with the Jamf management system will be an advantage, as we use it to manage our Apple devices.
- Previous experience working in an Apple repair center, handling MacBook repairs and parts replacement, will be highly valued.
- Customer service skills, with the ability to effectively communicate and assist both internal and external customers.
- Familiarity with network settings and troubleshooting.
- Experience in technical support or customer service management.
- Language proficiency: Mandarin & English
-
Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia Kofax Full time**Job Purpose**: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...
-
Technical Sales Support Specialist
6 months ago
Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full timeTechnical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...
-
Technical Support Specialist, My
5 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeTechnical Support Specialist, MY About the job Technical Support Specialist, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing **Technical Support Specialist **to support our growth! We are looking for passionate individuals that can assist in the setup and...
-
Technical Support Center Specialist
5 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...
-
Technical Support Center Specialist
6 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: - We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...
-
Technical Support Center Specialist
6 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...
-
Technical Support Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Cartrack, responsible for managing technical activities, providing timely information, and evaluating operational issues to ensure business risks are minimized.Key Responsibilities:Manage IT technical activities to achieve operational outcomes.Provide timely and effective...
-
Fundraising Specialist Intern
6 months ago
Kuala Lumpur, Malaysia SG Support Full timeJob Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...
-
Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia PRISM Full time**Description**: establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy...
-
Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia PRISM+ Full timeestablishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution. This...
-
Technical Support Center Specialist
6 months ago
Kuala Lumpur, Malaysia BD Philippines Full time**Be part of something bigger at BD.** Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks...
-
Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia inDrive Full time, Kuala Lumpur - We're looking for a Technical Support Specialists in Malaysia. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Handling incoming calls; - Outgoing calls to clients; - Helping and solving appeals of users. - Conflicts resolution -...
-
Fundraising Specialist
5 months ago
Kuala Lumpur, Malaysia SG Support Full time**We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...
-
Technical Support Specialist
6 months ago
Kuala Lumpur, Malaysia inDrive Full timeOffice- Shift work- Middle- Now we're looking for a Technical Support Specialist in Kuala Lumpur. If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!**Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Native language speaker - Fluent...
-
Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time**The Position**: We are looking to hire a jovial and energetic Software Support Specialist which in charge to support all client enquiries referring to HR payroll software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress. **Main Responsibilities** - Provide...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeGlints is a dynamic and innovative company seeking a highly skilled Technical Support Specialist to join our team. This role involves providing exceptional support to customers experiencing system issues, ensuring prompt and effective resolutions.Key Responsibilities:Handle incoming calls and requests from customers regarding system issues.Collaborate with...
-
Application Support Specialist
5 months ago
Kuala Lumpur, Malaysia Kofax Full timeThe Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...
-
Specialist Technical Support
5 months ago
Kuala Lumpur, Malaysia Scicom Full time**Specialist Technical Support - Thai Language Support** **Responsibilities of the Role**: - Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. - Troubleshooting to identify hardware or software products that are defective. - Advice & educates customers through combination of...
-
Client Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia HUMAN INC SDN BHD Full timeAs a Client Technical Support Specialist, you will play a crucial role in our organisation, you will get the opportunity to create impact in the following areas: Client Management Manage client relationships, understand client challenges and provide strategic solutions Identify client needs and solution opportunities for clients Support in proposal and...
-
Moodle Technical Support
5 months ago
Kuala Lumpur, Malaysia MODERNLMS SDN BHD Full timeMODERNLMS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. As a key player in the Moodle Support team, you will be responsible for ensuring smooth day-to-day operations and providing exceptional support to our valued customers. **Responsibilities**: Daily Operations Support: Monitor and maintain the...