Technical Support Specialist

7 days ago

Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time

**About KKday**

KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

Are you a tech-savvy problem solver with a passion for Apple products and a knack for resolving complex hardware and OS issues? We are seeking a highly skilled and experienced Systems Engineer to join our dynamic team. As a Systems Engineer, you will play a pivotal role in ensuring the seamless operation of our Mac-based infrastructure and provide exceptional support to our users.

**Responsibilities**:
1) MAC Hardware Troubleshooting and Maintenance:

- Diagnose and resolve hardware issues on various Apple devices, including MacBooks, iMacs, and peripherals.
- Perform regular hardware maintenance to keep our systems running optimally and extend their lifespan.

2) Monitoring, Analyzing, and Troubleshooting OS System Issues:

- Monitor system performance and proactively identify and resolve OS-related issues.
- Conduct in-depth analysis of OS problems and implement effective solutions to enhance system stability.

3) Application Installation/Configuration and Training:

- Provide training sessions to help users maximize their productivity and utilize software efficiently, including printer settings and other peripherals.

4) Devices Security Compliance Check and Anomalies Monitoring:

- Ensure Apple devices are compliant with security policies and industry best practices.
- Monitor devices for any unusual activity or security breaches and take immediate action to mitigate risks.

5) Assisting with Devices Maintenance and Updates during Onboarding/Offboarding Processes:

- Facilitate the smooth onboarding and offboarding of employees by configuring and updating their devices accordingly.

6) Assisting with Network and Telephone System Troubleshooting:

- Collaborate with the IT team to troubleshoot network and telephone system issues that may impact Apple devices.

7) APAC MIS Issue Support:

- Occasionally provide onsite and remote support for APAC (Asia-Pacific) region-related IT issues.

**Job Requirements**:

- Bachelor's degree or equivalent, with preference given to degrees in relevant technical fields.
- Minimum 1 year of relevant experience.
- ACiT (Apple Certified iOS Technician) and/or ACMT (Apple Certified Mac Technician) certifications are highly desirable.
- Experience with the Jamf management system will be an advantage, as we use it to manage our Apple devices.
- Previous experience working in an Apple repair center, handling MacBook repairs and parts replacement, will be highly valued.
- Customer service skills, with the ability to effectively communicate and assist both internal and external customers.
- Familiarity with network settings and troubleshooting.
- Experience in technical support or customer service management.
- Language proficiency: Mandarin & English

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