Order Scheduler

6 months ago

Kuala Lumpur, Malaysia Steelcase Full time

As one of the largest furniture manufacturer in the world, Steelcase helps leading organizations in various industries - business, healthcare and education — to create the workplaces that can unlock the promise of their people.

We are looking for a detail-oriented individual to join us as Order Scheduler to plan, schedule, coordinate, and/or monitors the flow of products through the complete production cycle in Asia Pacific. This is an exciting role within KL Global Business Services Center to collaborate closely with the 3 manufacturing plants, Order Fulfillment and Specials Customization teams across Asia Pacific.

**Main responsibility**:
Feedback schedules date for daily sales orders intake from APAC sales offices following size of manufacturing capabilities and capacity buckets. In additional, work with APAC manufacturing plants in coordinating and planning activities of finished goods to respond to customer on their concerns and enquiries on production completion schedule. Expedition and follow up actions are required if there are changes in delivery schedules initiated by customers or internal issue which have impact on customer deliveries.

**Task Profile**:

- Analyze sales orders demand to prioritize and plan finished goods production available dates.
- Collaborate with APAC manufacturing plants and all internal stakeholders (Order Fulfillment, Production Planning, Specials team and others) to meet customer deliveries for efficient operations.
- To plan production or schedules orders follow size of manufacturing capabilities to manufacture goods on time to meet customers' requirement.
- To respond to customer on their concerns and enquiries on production completion schedule.
- Collaborate with APAC manufacturing plants in China, India & Malaysia in coordinating and planning production activities to improve Say Yes % to market demands.
- Expedite and follow up actions are required if there are changes in delivery schedules initiated by customers or internal issues which have impact on customer deliveries.
- Monitor the execution of production plan and resolve any potential issues in a timely fashion.
- Investigate and analyze root causes of delay and interruptions. Propose or provide solutions to adjust production schedule to meet the customers ' deadline and follow up actions required.
- Communicate and negotiate with the customers if delay occurs with appropriate solutions and alternative approaches if possible.
- To do capacity leveling load planning for all manufacturing buckets across all the manufacturing plants to meet customer demand.
- Generate weekly management report and others which assign by the superior
- Identify opportunities for process improvement, develop actions plan and implement effectively.

**Essential Skill/ Must-have:

- **
- Minimum 3 years working experience as a supply chain planner or scheduler role in manufacturing plant.
- Intermediate Mandarin speaking skill to liaise with China counterpart. Reading and writing are not compulsory.
- Intermediate to advanced level of supply & demand forecasting and analytical skills.
- Able to develop and maintain strong and effective professional relationships with a diverse range of stakeholders (prior experience in APAC scale is a huge plus point).
- Have prior experience leading process or continuous improvement project/s.
- Is cognizant of the timezone differences and urgency in meeting needs of internal customers across APAC.

**You will have a competitive edge if you**:

- Are proficient in SAP ie Production Planning (PP), Material Management (MM) & Sales & Distribution (SD) modules.
- Can speak any Mandarin dialects to ease communication with the manufacturing plant in China.
- Equipped with LEAN or Six Sigma certification.
- Have prior experience working in Furniture industry.

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