Operation Manager

3 weeks ago

Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

**About the Company**
- A 23-storey mixed commercial building in the heart of Kuala Lumpur.

Job Responsibilities:
Facilities Management:

- Ensuring smooth day-to-day functioning of shopping mall, facilitating good environment for retailers’ business activity and pleasant shopping environment for shoppers.

Mall Service:

- Maintain good communication and business relations with tenants, handling tenants’ complaints and queries professionally and act in the best interest of Company.
- Develop and upkeep the corporate mall identity by ensuring the adherences of corporate brand guidelines and Company policy.
- Maintain close relationships with Mall Operation teams as well as consultants to ensure that all tenants requests, issues, or cases are attended appropriately and in a timely manner.
- To constantly look out the latest retail market trend, concept, brands, products, services, as well as shopping mall industry development

Building Maintenance:

- To implement and develop flexible system focusing on monitoring of consultants / contractors / vendors’ service contract as well as delivery of task.
- To undertake feasibility studies and make recommendations and execution of new development assignment within the Mall.
- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant Department Heads and follow up on quality and execution.
- Maintain and monitor procedures and records relating to the factory outlet shopping mall’s structure, mechanical and electrical maintenance.
- Monitor the ‘Planned Preventative Maintenance’ schedule.
- Assist in the preparation and maintenance of the service charge budget and expenditure.

Safety & Health:

- Ensure all Health, Safety and Environmental statutory obligations and industry best practice procedures and systems are adhered to.
- Assist Senior Manager in the emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
- Ensure that all accident and incident reporting, including insurance and statutory forms and procedures are correctly completed and adhered to.
- Ensure that all visitors, contractors and occupiers adhere to site health, safety and environmental procedures and are compliant with appropriate regulations.

Carpark Management, Housekeeping and Landscape Architecture:

- To manage and ensure the efficient delivery of building operation management including facility management, maintenance, security, safety, car parking management, housekeeping, pest control, waste management, landscaping, engineering services and etc.
- Develop and manage the operation expenses and budget planning.
- To participate inspection on tenant’s fit-out and ensure the fit-out works comply to the
- Mall’s requirements.
- To manage the operations of the Mall’s car parking system.
- To review and anticipate traffic flow, take necessary action to prevent traffic congestion and minimize shopper inconvenience.
- To ensure the income integrity for the entire carpark collections.
- To maintain and improve the cleaning services and standard of hygiene set by the Management.
- To audit on the collection and management of waste disposal.
- Coordinate with landscape architect in the selection and purchasing of plants, fertilizers and disease control.
- To coordinate on plant arrangements and decorations according to festive seasons or Mall
- events.
- To work with tenants on the reserved bays and season passes allocation.
- To coordinate and liaise with DBKL officers during monthly health inspection in the Mall.
- Oversee and monitor the execution of landscape works in the rooftop garden.
- Conduct tenant orientation meetings, which covering ground rules and policy, communication systems, emergency procedures, security procedures, and other relevant procedures.
- Manage tenants shop operational compliance i.e. shop appearance, merchandize, trading hours, waste removal, signage, etc. through regular audits and surprise visits. Rectify any non-compliance through official warning or lease contractual penalties as required.
- Establishes liaison with local Government bodies and all important Municipal Emergency
- Services i.e. PDRM, Bomba, Paramedic Services, and etc.
- Safekeeping of all Mall related documentation and records i.e. insurance policies, licenses, permits, certification / letter of approval from Government / authority departments.
- Supporting the Senior Manager in periodically reviewing the performance of contractors to ensure all standards are being met, reporting of any shortcomings and proposing further improvement measures

**Requirements**:

- Business Studies / Administration, Project Management, Commerce or equivalent.
- At least **5 years’ experience in Mixed Development operations and management position**.
- Proven track record handling **Mixed Development** operations and facilities management, preferably in a reputed large shopping mall or real estate

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