Customer Service Officer

1 week ago


Senai, Malaysia MINDE Group Full time

Direct customers to online resources
- Create and maintain reports on customer interactions
- Attend weekly team meetings
- Update customer records in our system, including notes about conversations and outcomes
- Present ideas for improving customer care
- Participate in team-building activities
- Develop customer rapport
- Encourage customers to complete satisfaction surveys
- Make recommendations to managers to improve customer experience

**Salary**: RM4,000.00 - RM4,300.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Ability to Commute:

- Senai (required)

Ability to Relocate:

- Senai: Relocate before starting work (required)



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