Customer Service Executive

4 months ago


Shah Alam, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Responsibilities: -**
- Assess the Admission / Discharge case accordance to the Insurance’s policy terms and conditions.
- Ensure all the documents received are complete with info that required for Guarantee Letter (GL) issuance.
- Follow up with hospital on documents (breakdown bill, dosage of medication...etc) / reports for those incomplete documents cases.
- Calling hospital to confirm received on the Outpatient (OP) GL.
- Follow up with the sender if the documents received were incomplete.
- Result orientated with sense of urgency, co cooperativeness & eagerness in ensuring efficient teamwork in delivering excellent services to clientele.

**Requirements**:

- Good communication skills.
- Good computer skills and meticulous with details.
- Must be able to read and write English & Bahasa Malaysia due to clientele portfolio.
- Has a pleasant disposition and clear intonation over the telephone.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Willingness to work late / on shift / work as / when required.
- Possess own transport.

**Additional Details:

- **
- **Salary Range**:Up to RM3,000
- **Job Type**:Permanent
- **Location**: Shah Alam
- **Working Hour**: 24/7 rotational shifts (10 hours for day shift, 12 hours for night shift. Allowance is given: RM20/day shift and RM50/night shift).
- **Open to fresh graduates**

**Salary**: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday



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