Technical Support
1 week ago
**Responsibilities**:
- Grow target accounts and consistently build telesales accounts' pipelines.
- Qualifying telesales database and updating CRM system.
- Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
- Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
- Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.
- Effectively deliver high quality solutions to suspects, prospects and customers.
- Attune to market/competition movements and leverage the information to build market presence.
- Responsible for actively driving and growing telesales pipelines.
- Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products.
- Prepare cost estimation with related customer documents.
- Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.
- Maintaining records of customer communication and telesales activity in our CRM system.
**Requirements**:
- Degree in Science/Engineering preferable in Chemistry/Chemical or related field from a reputable University
- Proven with at least 2 years' experience as telesales or other sales/customer service role
- Instrumentation telesales and/or technical experience would be preferred
- Able to network across all levels and work well in a fast paced environment
**Salary**: RM3,000.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- technical support: 2 years (preferred)
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