Technical Support

1 week ago


Shah Alam, Malaysia Agensi Pekerjaan My Recruit Direct Sdn Bhd Full time

**Responsibilities**:

- Grow target accounts and consistently build telesales accounts' pipelines.
- Qualifying telesales database and updating CRM system.
- Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
- Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
- Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.
- Effectively deliver high quality solutions to suspects, prospects and customers.
- Attune to market/competition movements and leverage the information to build market presence.
- Responsible for actively driving and growing telesales pipelines.
- Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products.
- Prepare cost estimation with related customer documents.
- Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.
- Maintaining records of customer communication and telesales activity in our CRM system.

**Requirements**:

- Degree in Science/Engineering preferable in Chemistry/Chemical or related field from a reputable University
- Proven with at least 2 years' experience as telesales or other sales/customer service role
- Instrumentation telesales and/or technical experience would be preferred
- Able to network across all levels and work well in a fast paced environment

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- technical support: 2 years (preferred)


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