Duty Manager

4 months ago


Subang Jaya, Malaysia Sunway City Kuala Lumpur Hotels Full time

**Company Description**

**Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park**

**Department : Front Office**

**Position : Duty Manager**

**Sunway Resort Hotel and Spa, Sunway Lagoon Hotel, Sunway Pyramid Hotel.**

Duty Manager is a supervisory role within the hospitality industry, responsible for overseeing the daily operations of the front desk and ensuring the smooth functioning of the front office department. They play a crucial role in providing excellent customer service and ensuring guest satisfaction. The specific responsibilities and duties:
**Supervising Front Office Operations**:
The Front Office Duty Manager oversees the day-to-day operations of the front desk, ensuring efficient check-in and check-out procedures, managing guest requests and inquiries, and resolving any issues or complaints that arise during the shift.

**Managing Front Office Staff**:
They are responsible for supervising and coordinating the front office team, including front desk agents, concierge staff, and bellmen. This involves assigning duties, providing guidance and training, and ensuring that all staff members adhere to standard operating procedures and deliver exceptional customer service.

**Guest Services**:
The Duty Manager ensures that guests receive a warm and welcoming experience from the moment they arrive. They assist with guest check-in and check-out processes, handle guest requests and special needs, and ensure prompt and accurate billing procedures.

**Reservation Management**:
They oversee the reservation process, ensuring that bookings are accurately recorded and reservations are managed efficiently. They may assist in managing room inventory, optimizing occupancy rates, and coordinating with the sales and marketing team to implement promotional activities.

**Handling VIP and Special Guests**:
The Duty Manager gives special attention to VIP and high-profile guests, ensuring their needs and preferences are met. They may coordinate special requests, such as room upgrades, amenities, or personalized services, and maintain effective communication with other departments to ensure smooth arrangements.

**Shift Management**:
They oversee the scheduling and allocation of staff to cover front desk operations during different shifts. They ensure appropriate staffing levels to meet guest demands and handle any staffing issues, such as absences or emergencies, by arranging replacements or adjusting schedules.

**Problem Resolution**:
The Duty Manager handles guest complaints, concerns, and issues, striving to find prompt and satisfactory resolutions. They maintain a calm and professional demeanor, actively listen to guests' feedback, and take appropriate action to address their concerns.

**Financial Responsibilities**:
They assist in managing financial transactions at the front desk, including cash handling, credit card transactions, and billing processes. They ensure accurate record-keeping, monitor revenue and expenses, and assist in preparing financial reports as required.

**Training and Development**:
The Duty Manager provides training and guidance to front office staff, ensuring they have the necessary skills and knowledge to perform their roles effectively. They conduct regular performance evaluations, identify training needs, and provide coaching or training sessions to enhance the team's performance.

**Safety and Security**:
They maintain a safe and secure environment for guests and staff. They are familiar with emergency procedures, monitor security systems, and ensure compliance with safety regulations. They respond effectively to any safety or security incidents and report them to the appropriate authorities.

**Requirements**:

- **Diploma or Bachelor's Degree in Hotel Management/Hospitality**:

- **2-3 years experience as a Duty Manager or similar roles.**:

- **Previous experience in a Luxury Hotels or Resort preferred**:

- Excellent English Communications
- Ability to stay calm in the most pressure situation in front of the Guest.
- Fast, Accurate and Smooth Decision Maker in demanding situation.
- Ability to maintain professional outlook in handling extreme guest complaints.
- Experience in using Opera Cloud System is an advantage.
- Experience in handling VVIPs is a value added advantage.

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Rotational shift
- Weekend jobs


  • Duty Manager

    3 months ago


    Subang Jaya, Malaysia Empire Hotel Subang Full time

    **QUALIFICATION REQUIREMENTS**: - Reading, writing and oral proficiency in the English and Bahasa Malaysia language. - Diploma in Hospitality required or equivalent experience in the form of 4-6 years hotel operations - Willing to work shift - High degree of customer service and interpersonal skills - Computer knowledge - Able to work well under pressure in...

  • Duty Manager

    3 months ago


    Petaling Jaya, Malaysia Hilton Full time

    Duty Manager Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly believe...


  • Subang Jaya, Malaysia KONSULTANT PROSES Full time

    **Administration & Human Resources Dept.** **Konsultant Proses Sdn Bhd** Wisma KONPRO 1 Persiaran Teknologi Subang Subang Hi-Tech Industrial Park 47500 Subang Jaya Selangor Darul Ehsan Fax: +603-5634 7930 **Duties & Responsibilities**: - Undertake project planning, design, preparation of tender supervision and supervision of construction as per...

  • Duty Manager

    4 months ago


    Petaling Jaya, Malaysia Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly believe that our Team...


  • Petaling Jaya, Malaysia AirAsia Full time

    **What You'll Champion**: - Responsible to process all Duty Travel Requests by AirAsia employees which includes flight and accommodation requests - To ensure that the requests are processed on a timely basis based on the Service Level Agreement - Support and coordinate staff visa request with authorized agent(s). - Liaise with third party agents on...

  • Sales Manager

    3 months ago


    Subang Jaya, Malaysia FARMTRAC MALAYSIA SDN BHD Full time

    1. Managing sales and marketing team and setting KPI’s and ensuring the team are on track for achieving KPI’s 2. Working with team on approaches to building business, this includes training and advice on sales techniques and approaches 3. Ensuring reports and sales data is properly reported and captured 4. Performance management for underperforming...

  • Service Manager

    3 months ago


    Subang Jaya, Malaysia FARMTRAC MALAYSIA SDN BHD Full time

    1. To assist in evaluation of technical problem solving, repairs, resolving technical issues and testing on automotive equipment. This includes factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations. 2. Coordinates automotive repair and maintenance services to obtain...


  • Subang Jaya, Malaysia Ninso Global Sdn Bhd Full time

    Manage and responsible the construction and ID work of new stores & remodelling project - Manage the construction of new stores and projects within agreed standards - Follow Fully Store Opening / Remodeling Process (Layout Drawing, Assets Ordering, Set-up, etc - Preparing the site and liaising with other construction professionals such as architects,...


  • Subang Jaya, Malaysia UMR Strategic Sdn Bhd Full time

    JOB DESCRIPTIONS: - To attend internal and external meetings with Managing Director, take minutes and establish proper follow-up on duties/activities decided in the meeting - To responsible for the business development with existing and potential customers to achieve sales target - To identify, manage and secure existing and new accounts and continue to...

  • Office Manager

    3 months ago


    Subang Jaya, Malaysia TalentTag Asia Full time

    **Duties and Responsibilities**: - Organise meetings - Liaise with suppliers - First point of contact - answering all incoming calls - Handling administrative requests - Book travel arrangements - Developing and managing spreadsheets - Organising internal business operations - Liaise with IT and external contractors - Provide support to our sales team -...


  • Subang Jaya, Malaysia UMR Strategic Sdn Bhd Full time

    **Responsibilities**: - Handling all private secretarial duties, personal, administrative, confidential matters, and managing directors personal matter - To manage meeting schedules, correspondences, reports, call screening, travel arrangements, handling private and confidential matters. - Ability to control and maintain multi-task efficient - Follow-up and...

  • Assistant Manager

    4 months ago


    Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Main purpose of the job**: - To be the liaison person with Processing Department (PD) Section Heads on PD's need in respective areas of improvement and practically of proposed enhancement on process improvement and as well as the system enhancement. - Leads and/or facilitates projects or operation improvement teams. - Ensure all project deliverables and...

  • Restaurant Manager

    4 months ago


    Subang Jaya, Malaysia Ah Cheng Laksa Trading Sdn Bhd Full time

    Manage the daily business operations of the outlet from outlet opening to closing of the outlet; - Manpower planning and scheduling of work for outlet workers; - Ensure that outlet SOP is in compliance including kitchen SOP; - Serve and resolve any customer's complaint(s) in the outlet; - Find ways to constantly motive outlet workers to achieve team work and...


  • Subang Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

    **Job responsibilities**: - To manage fuel cards usage and prepare month reports on the fuel expenses. - To prepare payment for vehicle maintenance. - To prepare accident summary and assist on the accident handling procedures. - To monitor and provide approval for petty cash and tyre requests. - To prepare payment for vehicle’ monthly insurance renewal. -...

  • Assistant Manager

    4 months ago


    Petaling Jaya, Malaysia Eastin Hotel Kuala Lumpur Full time

    Under the direction of Front Office Manager, acts as a liaison between guest and Management. - To provide day-to-day supervision, direction and leadership to all Front Office personnel. - Represent Senior Management and in their absence is entirely responsible for the continuous running of the hotel. - Act as an Ambassador for the hotel and deal constantly...


  • Subang Jaya, Malaysia I-Serve Group of Company Full time

    **Responsibilities**: - Work with hiring manager to confirm hiring needs and requirements. - Implement strategic hiring procedures and improve upon recruitment measures. - Determines applicant requirements by studying job description and job qualifications. - Determines applicant qualifications by interviewing applicants, analysing responses, verifying...


  • Subang Jaya, Selangor, Malaysia Teleperformance Full time

    Qualifications Requirements:A minimum of 5+ years of human resource management experience preferred.Must have English proficiency on spoken and written.Relevant experience in supporting a start-up organization.Preferred exposure in BPO or share service industry.Strong leadership skills in leading a dynamic team.Ability to work in a matrix reporting...

  • Outlet Manager

    3 months ago


    Subang Jaya, Malaysia Binq Dessert Sdn Bhd Full time

    As an outlet manager in Binq, your job scope involves overseeing all aspects of operations for our outlet. Here are the key responsibilities and duties associated with this role: **Food and Beverage Service Standards**: - Establish and enforce high standards for food quality, presentation, and service delivery. - Train and supervise staff to ensure...


  • Subang Jaya, Selangor, Malaysia PLUS Malaysia Berhad Full time

    Job Title: Investment Manager Join our team as an Investment Manager and play a key role in driving the company's financial growth and success. Key Responsibilities: Manage the company's surplus cash fund, investing in appropriate products and tenures to maximize returns. Monitor and track investment confirmations to ensure accurate principal and...

  • Logistics Manager

    4 months ago


    Subang Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Logistics Manager - Subang Jaya** **Responsibilities**: - To assist Branch Manager oversee and manage Logistics dept. (Warehousing &Trucking) services. Main duties include reviewing budgets, processing shipments and building delivery routes. - To supervise and organise the movement, distribution and storage of goods. Responsible for managing, planning,...