Duty Manager

2 weeks ago

Subang Jaya, Malaysia Empire Hotel Subang Full time

**QUALIFICATION REQUIREMENTS**:

- Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
- Diploma in Hospitality required or equivalent experience in the form of 4-6 years hotel operations
- Willing to work shift
- High degree of customer service and interpersonal skills
- Computer knowledge
- Able to work well under pressure in a fast paced environment
- Ability to multi-task and be detailed oriented

**PURPOSE**:

- Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.
- Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
- Be accountable for all personnel actions, assets, and personal property and the end results of their use.

**JOB FUNCTIONS**:

- The capability to coordinate and manage the day-to-day operations of the Front Desk.
- The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
- Able to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
- The ability to meet on a regular basis with all managers, supervisor, and non-management employees.
- Able to monitor all standards in the hotel to ensure they are in place and enforced.
- To assist Front Office Manager to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
- Support Front Office Manager in directing, implements and maintain a service and management philosophy in line with existing SOP.
- Responsible to assist in providing guest service with promptness and alertness.
- Able to assist Front Office Manager to control expenses through actively participating in all areas of the hotel operation.
- Ensure facility is well maintained from both housekeeping and engineering standpoints.
- Develop profit improvement ideas, policies and procedures and propose to Front Office Manager.
- Ensure all Empire Hotel Policies and Procedures are followed.
- Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
- Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
- Maintain a solid working relationship with the Front Desk associates with all departments.
- Support Front Office Manager on an on-going basis as to cost controls and the financial performance of the hotel.
- Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
- Assist Front Office Manager in preventive maintenance programs such as “Perfect Room” initiative.
- Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
- Ensure all front of the house and back of the house guest’s safety and security are highest priority.
- Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
- Perform other tasks or projects as assigned by the Front Office Manager.

**Job Types**: Full-time, Permanent

Pay: RM2,700.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development

Schedule:

- Fixed shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

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