Call Center Consultant

5 days ago


Bangsar South, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

Phone operator
- Telemarketing - call follow-up on existing and/or new patient database
- Tele-consultation
- Social Media, etc.
- Manage patient complaints
- Salesforce CRM System
- Patient registration
- Appointment scheduling
- Appointment management
- Demand / Supply evaluation
- Change/reschedule appointments whenever necessary
- Appointment reminder & confirmation
- Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up
- Statistics and Reports

Requirement:

- Degree/Diploma in any discipline
- 2-3 years customer service or tele
- consultant experience
- Able to speak and write in Mandarin to liaise with Mandarin speaking customers
- Salary: RM 3800 - RM 5000
- Working Days: 5 days including weekends (HOD may schedule 1 or 2 Sundays off in a month)

Pay: RM3,800.00 - RM5,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Holidays
- Monday to Friday
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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