R2o Collection Executive

5 months ago


Shah Alam, Malaysia Khind Malaysia Full time

**Summary**

Collection & Commissions Personnel is responsible for supporting the payment collections and commission payouts functions of R2O team. This role involves tracking and preparing collection and commission payout lists, as well as maintaining active communications with customers, agents and various stakeholders.

Key Responsibilities

**Collection**:
1. Installation & Billing: Compile monthly installation list and prepare collection list.

2. Payment Tracking: Record and monitor the payment status from payment gateway based on billing cycle.

4. Payment Collection: Attempt manual charge as and when required.

5. Reporting: Generate and update daily and monthly reports on collection status.

6. Troubleshooting: Identify payment issues and communicate with relevant stakeholders, including but not limited to digital team and payment gateway provider, to find solutions.

**Commissions**:
1. Agency Commissions: Prepare monthly commission payout list and work closely with Finance to ensure payouts on time, including communication and follow-ups on payouts that did not go through.

2. KHIND Care Staff Sell -Out Incentive: Prepare monthly incentive payout list.

**Backend Operations**:
1. Order Fulfilment: Support to monitor, follow up and update order status as and when required.

Pay: RM1,800.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you willing to do collection?

**Experience**:

- collection: 1 year (required)
- Microsoft Excel: 1 year (required)


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