Front Office Assistant

4 weeks ago


Kajang, Malaysia Sungai Long Specialist Hospital Full time

**Front Office**
- To ensure that the clerical duties assigned to the staff at the Front Desk Office are diligently carried out. This includes answering telephones, routing calls, taking messages, greeting visitors and patients, handling correspondence, scheduling appointments and dealing with book-keeping and billing tasks.
- The staff members also take payments and make outbound calls to remind patients of upcoming appointments. In general, the Front Desk staff work to keep the hospital medical office running efficiently by keeping everything organized and handling transactions and paperwork in a time-sensitive manner.
- Billing
- Performs task required to ensure the timely and accurate submission of billings for insurance.
- Claims to all third party payers and documents billing activity in the patients’ accounting system.
- Responsible for billings and collections from customers and patients in a timely manner.
- Documents all billing activity on the patient’s account.
- Ensures hospital compliance with all statutory billing regulations.
- Reviews any error reports from payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
- Monitors claim rejections for trends and issues and report the findings to your Head of Department.
- Reviews all claims for accuracy.
- Coordinates medical record requests as needed.
- Submit monthly departmental report to your Head of Department.
- Works with supervision, management and the patient accounting staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM1,500.00 - RM1,800.00 per month

**Benefits**:

- Free parking
- Meal allowance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kajang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office Assistant: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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