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Front Office Assistant

3 months ago

Kajang, Malaysia Laju Jaya Sdn. Bhd. Full time
Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

THE RHR GROUP RHR Group is a homegrown brand in the Malaysian hospitality industry, operating in various states across the country.

With over two decades of experience, RHR Group began operations in 1993 when it was first registered as Residence Hotel Management.

Residence Hotel Management focused on the hospitality industry in Malaysia by providing much-needed management services and redefining the hotel experience.

Residence Hotel Management was renamed Residence Hotels & Resorts in 2001 as it expanded its business to various sectors within the hospitality industry such as lifestyle & wellness, facilities management and food & beverage services.

To embody the Group's vision, mission and regional expansion, Residence Hotels & Resorts underwent a re branding initiative in 2013 and is now known as RHR Group.

On the international front, RHR is registered as Residence International Hotels Management Ltd. VISION TO BE RECOGNIZED AS LEADING ASIAN HOSPITALITY BRAND IN THE REGION. MISSION GUESTS
  • To deliver a memorable experience through warm Malaysian hospitality.
EMPLOYEES
  • To care and create a great working environment with opportunities for growth.
SHAREHOLDERS
  • To ensure well managed assets, achieving good financial returns and sustainable growth.
COMMUNITY
  • To contribute and participate actively in our community and environment.
OUR VALUES RESPECT
  • Guests, Employees, Owners, the Environment and Community.
INTEGRITY - Consistency in our values, work ethics an
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5