Manager, Operations Performance

2 weeks ago

Petaling Jaya, Malaysia AirAsia Full time

**ABOUT US**

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

**SALARY RANGE : RM9,500 - RM12,500**

**A DAY IN A LIFE**

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

- Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities.
- Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness.
- Work together with the operations team in improving service quality in relation to process flow, performance and technical efficiencies.
- Establish measurable operations KPI and monitor it by providing and developing comprehensive, accurate and performance-oriented reports/dashboards.
- Prepare and present findings to stakeholders in a logical, concise, and articulate manner.
- Conduct on-site observations and root cause analysis with business entities to accurately identify service gaps.
- Prepare detailed analytical reports, producing according to specifications and distributed according to the agreed timetable.
- Collaborate closely with the operations team to understand their requirements, to be able to design and develop reports that best fits their needs.
- Deep understanding on end-to-end operations data sets and shipment movement flow.
- Keep track of actions that are taken to address identified problem areas and monitor performance for improvements.
- Must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization's business processes.
- Actively monitor, escalate risk and issues to stakeholders in correspondence to operations performance and initiatives.

**SKILLS & EXPERIENCE**

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)
- Bachelor's Degree or equivalent in relevant fields, Decision / Data Science, Mathematics, Information Technology or related field.
- 4 to 6 years of relevant experiences with solid background in reporting, performance management, operations and analytical skills.
- Visualization tools such as Looker, PowerBI and Tableau.
- Experience using SQL / BigQuery / PowerQuery / IBM Cognos Analystics
- Proficiency in English, both verbal and written.
- Strong problem solving, continuous improvement and resourceful demeanor.

**BENEFITS**

Work-Life at #TeamTeleport
- Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
- Unlimited training -You will have access to a wide range of learning resources including Notion
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionistaas long as it's not a birthday suit
- Vacation and time away - Sometimes you need to recharge and come back energized That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

  • Performance Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia OMD APAC Full time

    Performance ManagerOMD is an integrated communications agency delivering media and marketing solutions globally. We are a global network of 9,000+ people in over 120 offices, but we preserve the agility that our clients and people need. Better Decisions, Faster is the foundation of OMD. Everything we do centres around delivering solutions that businesses...

  • Performance & Reward Manager

    3 weeks ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Six Degree Consulting Sdn Bhd Full time

    **Responsibilities**: - Work with C-suites & line mangers to architect future-proof, agile, and resilient organization and operating models which embrace the future of work and high performing culture - Manage the annual performance management cycle, systems administration, enhancement, and improvement, and for managing communications material and our...

  • Assistant Manager, Performance Management

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Senior Executive, Performance Management

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Sime Darby Plantation Berhad Full time

    Senior Executive, Performance ManagementApply locations Ara Damansara, Selangor, Malaysia time type Full time posted on Posted 29 Days Ago job requisition id JR2120We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to applyJob Description:Assist in the development,...

  • Regional Workforce Performance Manager

    5 days ago

    Petaling Jaya, Selangor, Malaysia Grab Full time

    About the RoleThis is an exciting opportunity to work as the Regional Workforce Performance Manager in our dynamic Grab Pasig City office.Your key objectives will be to create actionable insights through data analysis and drive business growth by optimizing workforce management processes.Create Power BI reports that deliver valuable insights into workforce...

  • Performance-manager-programmatic

    3 days ago

    Petaling Jaya, Malaysia Omd Apac Full time

    **Responsibilities**: **Working with Us** **Welcome to OMD!** Our rallying cry in OMD APAC is to ‘Be Fearless’. Fearlessness is not just merely the absence of fear. It is an attitude that constantly challenges the norm, disrupts conventional thinking and empowers all OMD’ers to showcase the best of their abilities with confidence. This attitude...

  • Performance Management Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About Our CompanyGrabTaxi Holdings Pte. Ltd. is a leading superapp in Southeast Asia, offering a wide range of services including food delivery, transportation, and financial services.We're dedicated to making a positive impact on our users and communities, and we're looking for talented individuals to join our team.The People and Organisation Development...

  • Business Performance Manager

    1 day ago

    Petaling Jaya, Selangor, Malaysia Gamuda Group Full time

    Job SummaryThe Assistant Manager role is responsible for overseeing the governance of financial data within the Gamuda Group. This position ensures that financial data is managed according to best practices and regulatory requirements, with a particular focus on maintaining data integrity, quality, and security of Gamuda's SAP S/4HANA ERP environment.This...

  • Performance Marketing Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Solarvest Full time

    Direct message the job poster from SolarvestResponsibilitiesDevelop and implement comprehensive performance marketing strategies to drive B2B customer acquisition, retention, increase conversion, and revenue growth.Manage all online and offline advertising campaigns including planning, execution, optimization, and reporting.Utilize data analytics and...

  • Performance Marketing Manager

    2 weeks ago

    Petaling Jaya, Malaysia Neutrovis Full time

    **Your day-to-day revolves around**: - Develop and implement performance marketing strategies to drive customer acquisition, conversion, and revenue growth. - Conduct thorough market research and competitor analysis to identify new opportunities and stay ahead of industry trends. - Collaborate with cross-functional teams, including creative, and business...

  • Sales Performance Manager

    4 days ago

    Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    As a Sales Performance Manager at DKSH Group, you will be responsible for managing sales, profitability, and 5P execution for assigned customers. Your key objective is to partner with customers to align company, category, and brand strategies and increase demand and profitable growth.Key Responsibilities:Develop and implement local go-to-market strategies,...

  • Manager, Performance and Culture Management

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Grab Full time

    Manager, Performance and Culture ManagementFull-timeAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the...

  • Assistant Manager, Performance

    1 week ago

    Petaling Jaya, Selangor, Malaysia Groupm Pakistan Full time

    Overview of job. GroupM is the world's largest media investment company and is a part of WPP. We are responsible for one in every three ads you see globally. We are currently looking for an Assistant Manager, Performance - Social to join us. The GroupM Nexus team adopts a collaborative and customer-centric approach in delivering high-value and innovative...

  • Manager, Performance and Culture Management

    1 week ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • IT Operations Manager

    3 weeks ago

    Petaling Jaya, Malaysia amIT Global solutions sdn bhd Full time

    Job Scope Work closely with Head of Operations in day to day management activities and IT operationsLead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activitiesInfluence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise...

  • Performance Marketing Expert

    1 day ago

    Petaling Jaya, Selangor, Malaysia Grab Full time

    Your RoleYou will be part of Grab's Performance Marketing Team, responsible for optimizing and automating channel operations to drive user acquisition and retention. This includes managing paid channels, implementing go-to-market strategies, and analyzing channel performance to refine audience targeting and improve efficiency.Key responsibilities...

  • Operations Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Bjak Full time

    About UsBjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom...

  • Performance Marketing Manager

    4 weeks ago

    Petaling Jaya, Malaysia Synkd Full time

    Synkd, is a new ecosystem that offers SMBs and Consumers a simpler way to digitally transform. Think Eventbrite, MailChimp, DV360, and Instapage all in one. and yes we’re taking them all on including Google. We offer a wider array of digital services from Events (booking templates), Marketing, Your Data and Studio. We aim to blur the boundaries between...

  • Operation Manager

    1 week ago

    Petaling Jaya, Selangor, Malaysia Commerce Access Sdn. Bhd Full time

    Job DescriptionManage team leaders, determine and define contact center operational strategies by conducting needs assessments and business reviews. Understanding contact center metrics and applying the given technology to optimize the workforce. Assist in defining user requirements, focusing on efficiency and effectiveness.Work closely with WorkForce...

  • Operations Manager

    4 days ago

    Petaling Jaya, Malaysia VSure Tech Sdn Bhd Full time

    Job Purpose: An important role for the company and promote the growth and development of the business in an all-round way. You will assist shape and oversee the systems, processes and people needed to support business operations. You must maintain control of various business operations, to become an experienced and efficient leader. If you also have...