Customer Care Executive
2 weeks ago
1. Welcome and Greet Customers:
Welcome customers as they enter the center.
Ensure customers are attended to with food and drinks.
2. Customer Communication:
Inform customers of deals and promotions.
3. Issue Resolution and Assistance:
Resolve customer issues and provide appropriate solutions.
Assist in handling customer inquiries and problem resolution for complaints.
4. Appointment Coordination and Database Management:
Coordinate and record customer appointments.
Conduct capacity planning for smooth operational flow.
Update and protect customer databases in a timely manner.
5. Documentation and Reporting:
Document customer interactions and feedback.
Report all customer voices promptly to management.
Verify and analyze documents provided by clients/customers.
6. Interdepartmental Communication:
Communicate effectively with other departments to address customer needs.
7. Workspace Management:
Ensure the workspace remains tidy and equipped with relevant tools and resources.
Facilitate stock management for items used in the operation.
8. Continuous Improvement and Training:
Continuously strive to develop and maintain good rapport with customers.
Familiarize with all up-to-date company products and services.
Be a great listener for gathering necessary information to make effective and timely decisions.
9. Customer Satisfaction and Comfort:
Perform excellent customer service.
Ensure the overall comfort and satisfaction of customers.
10. Supply Management Coordination:
Coordinate with the admin office for tasks related to supply management, including stationeries and treatment consumables.
11. Teamwork and Flexibility:
Multi-task when not occupied with specific job responsibilities, fostering a spirit of teamwork.
12. Additional Responsibilities:
Inform customers of deals and promotions.
Perform other tasks, duties, and responsibilities as required and assigned by management.
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
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