Chat Support

3 weeks ago

Kuala Lumpur, Malaysia Manpower Staffing Services (Malaysia) Sdn. Bhd Full time

Headcounts: 32

**Salary**: RM4000 (basic) + RM500 allowance (complexity) + RM200 (housing allowance)
Location: KL Sentral
Working Mode: 24/7

Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

**Requirements**:

- Has experience in Chat Support
- Open to relocate to Malaysia
- Degree holder

**Job Types**: Contract, Fresh graduate
Contract length: 24 months

Pay: RM4,500.00 - RM4,700.00 per month

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- Thai (required)
- English (preferred)

**Location**:

- Kuala Lumpur (preferred)

Expected Start Date: 06/26/2024

  • Chat Support

    5 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Flexible (Permanent)Industry:BPO / ITESProcess:ChatFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Vietnamese Chat Support Vietnamese-Chat SupportKL SentralShift: 24*7Has experience in chat support"Bachelor Degree with no expDiploma with min 1 year of call center experienceSPM with min 3 years of call center...

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience.Responsibilities: Respond to customer inquiries via chat in a timely and...

  • Chat Support

    4 weeks ago

    Kuala Lumpur, Malaysia GrowthFn Full time

    *New & Urgent Requirement We are currently #hiring for Chat Support to support our biggest social media client. *Vacancy: - Chat Support Location: Kuala Lumpur, Malaysia **Salary**: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200 Working Hour: 24*7 Rotational *Requirement: Degree holder with at least 1 year CS experience OR...

  • Chat Support

    14 hours ago

    Kuala Lumpur, Malaysia GrowthFn Full time

    *New & Urgent Requirement We are currently #hiring for Chat Support to support our biggest social media client. *Vacancy: - Chat Support Location: Kuala Lumpur, Malaysia **Salary**: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200 Working Hour: 24*7 Rotational *Requirement: Degree holder with at least 1 year CS experience OR...

  • Chat Support Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Chat Support - New & Urgent Requirements* Japanese - Chat Support* We are currently #hiring for Customer Service Chat Support Japanese...

  • Chat Support Specialist

    5 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support Agent

    5 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Other Language ExpertTimings:Shifting Schedule (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:ChatKey Skills: Vietnamese Chat Support- Chat Support VietnameseLocation: Kuala LumpurPay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200Qualifications:...

  • Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia Net2source LLP Full time

    Greeting from Net2Source! I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. Position - chat support Language - Mandarin, Cantonese, Chinese Location - Malaysia Shift timing - 5 days working, Rotational shifts Experience - Min 6 months CS experience / Freshers...

  • Chat Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Chat Support ExecutiveTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Chat Support New & Urgent Requirements*Japanese Chat Support*We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media...

  • Japanese Chat Support

    2 months ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language Japenese Chat Process Chat Support - Concentrix Japanese Chat Support (Local Malaysian +...

  • Native Vietnamese

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...

  • Native Vietnamese

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...

  • Chat Support Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience.Responsibilities: Respond to customer inquiries via chat in a timely and...

  • Chat Support

    2 months ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Other Language Expert **Timings**:Shifting Schedule (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Chat Key Skills: Vietnamese Chat Support - **Chat Support - Vietnamese** **Location: Kuala Lumpur** Pay: Basic RM4000 + Complexity allowance...

  • Chat Support

    1 day ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Other Language Expert **Timings**:Shifting Schedule (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Chat Key Skills: Vietnamese Chat Support - **Chat Support - Vietnamese** **Location: Kuala Lumpur** Pay: Basic RM4000 + Complexity allowance...

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

    We are hiring Vietnamese Japanese Speaker - #日本語 #JLPT #Vietnamese #ChatSupport _**◇Chat Support Non Voice Bilingual Japanese & English speaker**【チャットサポート】【Non Voice 】【日本語】【英語】【Vietnamese】【KL Sentral】Job Title:Chat Support Non Voice Japanese speakerJob Role: Need to work in office in Vietnam Japanese...

  • Chat Support- Vietnamese

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Vietnamese Chat Support - Pay - Basic: RM4000 Complexity allowance: RM500 Housing allowance: RM200 KPI monthly: up to RM300 Please be advised that profiles...

  • Chat Support

    4 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center...