Key Account Manager

3 weeks ago

Petaling Jaya, Malaysia S&P INDUSTRIES SDN BHD Full time

Key Account Manager for Food Services (HORECA)

**Responsibilities**:
- Business development of Company’s products such as Coconut Milk, Coconut Milk Powders, etc
- Manage the Sales & Distribution of the total Food service Segment (Cafes, Hotels, Restaurants, Catering Companies & Bakeries) for all the Malaysia Market.
- Handling the whole Department in the absence of the Food service Manager and reporting to the Sales Manager.
- To prepare a valuable analysis to provide focus on the growth of the business and identify the reasons for any de-growth in the business.
- Focusing on enhancing the existing business & target new potential customers to develop the Business.
- Effective KPIs were created and followed so that the department’s performance can be monitored closely.
- To be involved in the Company’s interdepartmental meetings with Logistic, Production & Quality, Finance, Marketing & Purchasing departments and representing Food service.
- To monitor Competitor's activities in the Market by conducting random surveys and countering them by making necessary measures and attractive proposals to our clients so that our Competitors may not take over our market share.
- Follow up with the customers for payment collections from the market as per the Company's agreed credit terms and coordinate with the Finance Dept.
- Monitoring the daily market visit reports regarding sales activities.
- Provide impeccable customer service and attend to customer complaints on an immediate basis to ensure it is clearly communicated to the respective departments.
- Handling the stocks situations effectively in coordination with the concerned departments so that the customer should not suffer.

**Job Requirements: -**:

- Organized, quick follow-up, managing projects independently,
- Good knowledge and experience in HORECA Industry in Malaysia Market,
- Language: English, Malay, Chinese, and Dialects,
- Diploma or Degree in Food Services or other similar equivalent qualification,
- Proficient knowledge in Windows & MS Office + ERP
- Possess at least 3 - 5 years experience in HORECA.

A place that inspires people, help enriching career through learning and development.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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