Trainer -logistic (Native Japanese)

6 months ago

Kuala Lumpur, Malaysia Gratitude India Full time

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services
company. We focus on customer engagement and improving business outcomes for over 450 global
clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer
experience management, marketing optimization, digital, consulting, analytics, and back office solutions
in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services;
insurance; healthcare; technology; consumer electronics; media and communications; retail and e
learn more.

**Responsibilities**:

- Train agents on product and process, as and when there are NHT batches
- Monitor contacts and find out areas of opportunity
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Responsible for defined training conversion
- Manage retention during training
- Consistent alignment with operations by auditing contacts understanding needs, conducting
refreshers
- Demonstrate innovation in training by carrying floor requirement into classroom training.
- Maintain Data as per training Processes
- Must have excellent presentation and communication skills.
- Should be able to drive key performance metrics related to training
- Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
- Must be flexible to being up-skilled on VASS & quality
- Proficient with MS Office
- Should have basic knowledge of process mapping
- Production hours to be given daily in the absence of NH training

**Qualifications**:

- Bachelor's Degree in related field from a four-year college or university with less than one year
of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multitask and meet timelines on deliverable
- Detail-oriented

10k-12k salary

**Salary**: RM10,000.00 - RM12,000.00 per month

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