Customer Service Executive
2 weeks ago
**Job Details**
Location: Livingston, George Town, Penang
Shift: 9AM to 6PM (Monday to Friday)
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**Who is Teleperformance Malaysia**
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
**Responsibilities**
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence. Effective time management and multitasking abilities.
**Requirements**:
- Familiarity with IOS and/or MacOS, or comparable technology is preferred.
- Fluent in the required language Cantonese English (speaking, reading, and writing)
- Experienced in technical troubleshooting.
- Analytical skills for resolving complex issues.
- Proficient in navigating multiple systems and tools.
- Self-managing in fast-paced environments.
- Embraces challenges and takes on additional responsibilities.
- Willing to Relocate to Penang
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FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
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