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Assistant Manager

1 month ago

Pulau Pinang, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 09
Supervise a team of language analysts and contribute towards achieving business goals
Lead and conduct day to day management of multiple data collection, research, validation, and translation processes, and aid team members in their day-to-day tasks and should any concerns arise.
Mentor, coach, and develop team members from their career development, upskilling, goal setting, and performance evaluation, while ensuring all company policies are followed
Work with managers and leads across divisions and sites regarding translation and localization needs to meet timeliness goals, and work with other team leads to ensure proper capacity planning and resource management
Establishes and/or develops metrics, reviews quantitative and qualitative performance standards and coordinates implementation with the Manager
Plan and execute special projects that may be assigned on an ad-hoc basis
Work with product and development teams on timely basis to ensure the data in the S&P Global Market Intelligence platform is up-to-date and would provide the optimal client experience
Define best practices, processes, and requirements and ensure procedures and documentation are up-to-date
Identify training opportunities, knowledge deficiencies and untapped and undeveloped skills within the group
Has a LEAN mindset and seeks continuous process and quality improvement, and must recommend solutions and procedures to remove inefficiencies and rework and improve timeliness and data quality

**What We’re Looking For**:
Bachelor’s Degree, Finance background will be an added advantage.
Proficiency or native competency in specified language in Chinese and English
At least 3 years of relevant experience in a people management or leadership role
Excellent time management skills, as the Assistant Manager is responsible for managing staff responsible for activities with specific time constraints and activities.
Strong communication and interpersonal skills, with analytical and problem-solving skills.
Must have a strong background in operations and strategic resource management

Preferred Qualifications
Experience with training, learning and development
Language proficiency certification is desirable.
Basic knowledge on translation and localization tools
Proven experience on translation and localization projects particularly related to financial industry/markets.
Working experience with LEAN principles and automation,
Knowledge in SQL, Python and VBA Macro

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your pa