Level 1 Application Command Center Lead

3 weeks ago

Kuala Lumpur, Malaysia Allianz Malaysia Full time

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

**Position Summary**

**Key Responsibilities**
- Responsibilities of the Application Command Centre will include:

- Incident Monitoring, Triage & Escalation, Known Error Resolution, Knowledge Management
- Standard Service request fulfilment, Application Access Management, Reporting & Communication
- Manage, coordinate, continuously improve, and harmonize tools and process across all consumers of ACC services.
- SPOC between Allianz OEs and Allianz Technology stakeholders for ACC related topics.
- Together with other IT function teams, work to ensure services are delivered and underlying SLAs are met.
- Work with Allianz Malaysia team to create budgets for run services.

**Key Requirements**
- Degree in information technology or other comparable technical qualification
- Must have worked in a matrix organization, with a strong track record of meeting deadlines in a fast-paced environment.
- Strong experience in managing project financials, demand management, change management, managing distributed teams, KPI tracking, and reporting alignment within a complex matrix organization would be advantageous.
- Goal-oriented self-starter with the ability to work independently and as part of a team. Experienced in managing multi-cultural and geographical dispersed teams through both direct and influence management.
- Customer-centric mind set; transparent & fact-based collaboration.
- Deep understanding in IT Service Management (ITSM) Processes and tooling.
- Prior Experience working with ServiceNow highly advantageous.
- Ability to lead teams through influence management and make decision under pressure.
- Willingness to work non-core hours related to critical systems changes and incidents.
- Excellent communication, Fluent in English

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board. Let's care for tomorrow.

**Job Level**:

- Professional

**Location**:

- KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY, 50470**Area of Expertise**:

- IT & Tech Engineering

**Unit**:

- Allianz Malaysia

**Employing Entity**:

- Allianz Technology Sdn. Bhd.

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 47831

**Position Cluster**:

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