Command Center Analyst
6 months ago
**Operations Command Center Analyst**
You are naturally detail-oriented, innovative and pragmatic. Leverage data while overseeing operational and technical escalations, driving the team towards a resolution while mitigating future risks. Your broad responsibilities will include working with client service managers or executives to gather additional information about command center specifications, then work directly with project managers or cross functional team members to translate these new needs into deliverables. This position offers great experience working on global technology systems and the ability to learn and develop new skills while working on projects.
**Roles & Responsibilities**
- Plan and execute cross-functional support command centers across multiple time zones (APAC,
EMEA, NAM) for high profile clients aimed at ensuring the best possible experience for our
- Work cross functionally with internal departments to transform and streamline existing
and maximize effectiveness and efficiency.
- Serve as a liaison and strategic change agent for the Operations Command Center by working
across regions and departments at all levels, to identify root causes, trends, and potential sources
of problems, then owns the execution of projects to effect change.
- Take responsibility to share experiences with peers through knowledge management activities by
creating and documenting resolutions, knowledge base articles and/or procedural materials for
future reference.
issues.
experience.
- Highly detail-oriented with a strong ability to manage and execute simultaneous projects and
tasks.
**Requirements**:
- **Language Fluency** - The analyst should have the ability to converse fluently in English. Additional
languages are an added advantage, not a requisite.
- **Communication Skills** - This role requires excellent written and verbal communication to
successfully prepare reports and interact with team members cross functionally along with other
key decision-makers.
- **Analytical Thinking** - The ability to successfully assess technical and operational needs, so strong
analytical and data assessment skills are vital with strong attention to details.
- Requirements Gathering - The analyst plays an important role in gathering data related to
command center requirements and specifications, so they should have a strong grasp of best
practices and validation processes.
- **Technical Aptitude** - This role balances technology and business coordination, the analyst will
need to be familiar with the technologies and processes our organization uses every day.
- **Team Coordination **- Analyst will work closely with internal teams and key stakeholders in
different functions, so they should have strong team leadership, collaboration, coordination skills.
- **Flexible Work Hours** - As the role covers command centers that are across multiple time zones,
the analyst will need to be flexible to work across APAC, EMEA and NAM time zones.
**Experiences and Skills**
- Experience with **SQL, PowerBI**, and **Microsoft 365 including Teams, SharePoint, OneDriv**e **and**
**Power Automate** an added advantage, not a requisite.
- Preferably has computer programming and technical knowledge in **.Net, SQL, C# or Python**
languages is an added advantage, not a requisite.
- 2-5 years of experience working in a **technical and business administration role with project**
**management or dealing with large sets of data.**
- Experience building reports and dashboards from large data sets and multiple data sources.
Pay: RM3,500.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
-
Operations Command Center Analyst
6 months ago
Kuala Lumpur, Malaysia Abhidi Solution Full timeOur Global Operations Command Center function needs an Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. We are looking for a professional with a mix of experience in both information technologies and business administration. **Duties and Responsibilities**: - Serve as a liaison and strategic change agent for the...
-
Operations Command Center Analyst
6 months ago
Kuala Lumpur, Malaysia Prometric Full timeAbout Prometric Prometric's corporate headquarters is in Baltimore, Maryland, but our reach is truly global. We operate corporate offices in 15 countries and test centers in more than 150, giving our company a truly diverse global reach. The resources we put in place around the world allow us to provide unmatched support to the clients whose exams we deliver...
-
Operations Command Center Analyst
6 months ago
Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full timeJob Description: - Serve as a liaison and strategic change agent for the Operations Command Center by working across regions and departments at all levels, to identify root causes, trends, and potential sources of problems, then owns the execution of projects to effect change. - Take responsibility to share experiences with peers through knowledge...
-
Level 1 Application Command Center Lead
6 months ago
Kuala Lumpur, Malaysia Allianz Full timeLevel 1 Application Command Center Lead Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the...
-
Fire Command Center
6 months ago
Kuala Lumpur, Malaysia Exchange 106 Full timeSupport the Control Room Manager in all aspects of the Service within the remit provided by Head of Safety, Security & Services. Ensure a five-star service on all levels. - To Supervise Control Room Operations. Main Responsibilities - Work closely with the Control Room Manager, Duty Security Manager, Security, and Control Room Officers to help project and...
-
Fire Command Center
6 months ago
Kuala Lumpur, Malaysia Exchange 106 Full timeSupport the Control Room Manager in all aspects of the Service within the remit provided by Head of Safety, Security & Services. Ensure a five-star service on all levels. - To Supervise Control Room Operations. Main Responsibilities - Work closely with the Control Room Manager, Duty Security Manager, Security, and Control Room Officers to help project and...
-
Workforce Management Analyst
7 months ago
Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...
-
I2c Analyst
6 months ago
Kuala Lumpur, Malaysia Danone Full timeAbout the job The I2C Analyst is accountable for conveying efficient, compliant and timely posting AR documents and clearing and efficient, compliant and timely posting IR when receive distributor ’s invoices, create payment proposal or do AP/AR reclassification. He/she is also accountable for **Greater China portfolio** AR statement preparation and...
-
Workforce Analyst
6 months ago
Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENT** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy...
-
Workforce Analyst
6 months ago
Kuala Lumpur, Malaysia amIT Global Solutions Full timeAbout Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...
-
Business Analyst
6 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...
-
Level 1 Application Command Center Lead
6 months ago
Kuala Lumpur, Malaysia Allianz Malaysia Full timeAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. **Position...
-
Business Analyst
6 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...
-
Business Analyst
6 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...
-
R2r-fc Analyst
6 months ago
Kuala Lumpur, Malaysia Danone Full timeAbout the job The R2R-FC Analyst is accountable for ensuring the delivery of compliant management and statutory accounts on time and in full for all entities of the cluster. He/she provides all accounting information necessary for local regulations (i.e. tax and legal requirements ) as well as supports GL & Reporting Process Champion to develop strong...
-
IT Service Management
6 months ago
Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full timeHi Hope you are doing well! I am **Mehamjot Kaur** and responsible for talent acquisition at my company **Abhidi Solution**. I want to attract your attention to a job opportunity I am hiring these days for. In case you are looking for your next gig or just exploring the local job market, the below may be right for you. **About the Opportunity**: Our...
-
Business Analyst
6 months ago
Kuala Lumpur, Malaysia Cognizant Technology Solutions Asia Pacific Pte. Ltd. Full time**Job Title : Business Analyst** **Location : Kuala Lumpur, Malaysia** **Years of experience : 5 years** **Job Responsibilities**: - Develop, but not limited to, project plan, project strategy, business requirements documents, functional specifications, design specifications, requirements traceability matrix, test scripts, training materials, FAQ list. -...
-
Research Analyst
6 months ago
Kuala Lumpur, Malaysia Zerin Properties Urus Harta Sdn Bhd Full time**Research Analyst** We are searching for talented and driven individuals to join our expanding team as **Research Analyst**. We welcome applicants looking to grow and enhance their careers in tandem with professional development in property research and consultancy with Zerin Properties Sdn Bhd. At Zerin, we pride ourselves in our diverse team, treating...
-
IT Assurance Analyst
7 months ago
Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time**Responsibilities**: - Analyze user’s business requirements and processes into test cases. - Create and Maintain up-to-date test cases for all deployment solutions and confirm that all solutions are properly tested. - Create documentations for implementations. - Ensure standards and requirements are met through conducting quality assurance tests. -...
-
SAP Business Analyst
6 months ago
Kuala Lumpur, Malaysia Oliver James Associates Full time**About Our Client** My client - a huge Regional Conglomerate - is currently looking for a strong SAP Business Analyst, who will help its regional subsidiaries to complete their system transformation. **Responsibilities**: - Develop and implement SAP solutions based on client requirements. - Configure and customise SAP modules, including FI-related...