Level 1 Application Command Center Lead

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. **Position...

**Operations Command Center Analyst** You are naturally detail-oriented, innovative and pragmatic. Leverage data while overseeing operational and technical escalations, driving the team towards a resolution while mitigating future risks. Your broad responsibilities will include working with client service managers or executives to gather additional...

Our Global Operations Command Center function needs an Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. We are looking for a professional with a mix of experience in both information technologies and business administration. **Duties and Responsibilities**: - Serve as a liaison and strategic change agent for the...

About Prometric Prometric's corporate headquarters is in Baltimore, Maryland, but our reach is truly global. We operate corporate offices in 15 countries and test centers in more than 150, giving our company a truly diverse global reach. The resources we put in place around the world allow us to provide unmatched support to the clients whose exams we deliver...

Job Description: - Serve as a liaison and strategic change agent for the Operations Command Center by working across regions and departments at all levels, to identify root causes, trends, and potential sources of problems, then owns the execution of projects to effect change. - Take responsibility to share experiences with peers through knowledge...

Support the Control Room Manager in all aspects of the Service within the remit provided by Head of Safety, Security & Services. Ensure a five-star service on all levels. - To Supervise Control Room Operations. Main Responsibilities - Work closely with the Control Room Manager, Duty Security Manager, Security, and Control Room Officers to help project and...

Support the Control Room Manager in all aspects of the Service within the remit provided by Head of Safety, Security & Services. Ensure a five-star service on all levels. - To Supervise Control Room Operations. Main Responsibilities - Work closely with the Control Room Manager, Duty Security Manager, Security, and Control Room Officers to help project and...

**Job Description Summary**: The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

Security Operations Center (SOC) Lead Are you a seasoned cybersecurity leader with a passion for driving excellence and safeguarding digital assets? Our client, a leading cybersecurity consultancy firm is looking to hire a lead to look after the Security Operations Center (SOC) in Asia Pacific. You will be responsible in, - Driving strategic leadership...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

**GENERAL SUMMARY**: **DUTIES & RESPONSIBILITIES**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

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As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements...

Hi Greetings from Avows technologies We have multiple openings for **Level-2 Application Support** Please find the JD "Minimum CGPA 3.2 with Bachler / Master degree, major in Computer Science or Information Technology. DB basic skill with proficiency in writing SQL queries and working with SQL Server will be nice to have. Experience by using ITSM tools...

Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) - Prepare the test centers before they go Live for conducting Exams. - Keep self-updated on training, new initiatives and latest updates. - Actively work to meet/exceed the desired metrics/parameters. - Create and document cases as and when required. - Create and...

**Position: Group Finance Manager**: - **Salary: RM 12000-15000.**: - **Location: Central Business District (City center), Kuala Lumpur.** Chrisjac are looking for a qualified Accountant to assume the role of Group Finance Manager with a conglomerate based at Kuala Lumpur. The group's business activities are diversified,ranging from logistics,...

*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...

**Technical skills (Required - Mandatory)** - Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice and eservices. - Must have experience in 2-4 Genesys transformation projects. - Must have knowledge on Contact center DR, security & GDPR. - Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge...

**About the Role**: - Role: Lead Application Developer - Client: Strateq - Based Location: Onsite - Kuala Lumpur - Tenure: Initial Contract 36 Months - Joining Date: Immediate / 1 Month - Nationality: Local Malaysian **Responsibilities**: - Risk Management: Identify potential risks and develop mitigation plans to minimize project disruptions. Ensure data...