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Front Office Manager

1 month ago

Kuala Terengganu, Malaysia Hotel Grand Continental Kuala Terengganu Full time

1. To achieve a maximum occupancy and average rate at all times

2. To oversee day to day operation, ensuring a high standard of customer relations service within front office

3. Ensure front office operates with a sales attitude and are aware of room sales/revenue targets

4. To coordinate closely on room availability with Sales Department

5. Adhere to company credit policies and maintain on-going cost controls and minimize departmental expenses

6. To be consistently aware of market situation and competitors performances

7. To ensure that regular communications meetings are held with front office personnel and to attend various management meetings

8. To maintain good relationship with travel industry personnel

9. To actively participate in preparing the yearly forecasting and budgeting

10. To compile information for bi-monthly financial reviews

11. Carry out all interviews for respective front office personnel

12. Ensure a high std of liaison is maintained between front office and all other departments within the hotel

13. To control staff discipline and carry out job-performance appraisals at specific periods for the front office department

14. To identify and determine staff training needs within front office to develop all personnel to their full potential

15. To maintain a high standard of personal appearance and hygiene at all times

16. Required to perform any other duties assigned from time to time.

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Day shift
- Holidays
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Front Office: 5 years (preferred)

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